What are the responsibilities and job description for the Service Director position at Rocky Mountain RV & Marine?
Job Title : Service Department Director
Location : Albuquerque, NM
Company : Rocky Mountain RV & Marine
About Us :
Rocky Mountain RV & Marine is a family-owned and operated dealership with 38 years of experience serving Albuquerque and beyond. We pride ourselves on providing exceptional customer service and fostering a positive, team-oriented work environment. Our team is passionate about delivering high-quality experiences to our customers and cultivating strong relationships with our employees.
Position Overview :
We are seeking an experienced and dynamic Service Department Director to lead our service operations. The ideal candidate will have a proven track record of delivering outstanding customer service and demonstrating exceptional employee relations skills. As the Service Department Director, you will play a pivotal role in maintaining the high standards of our dealership while driving operational excellence and team performance.
Key Responsibilities :
- Oversee all aspects of the Service Department, including scheduling, workflow, and quality control.
- Ensure exceptional customer service by addressing customer concerns promptly and professionally.
- Foster a positive and productive work environment for employees, encouraging growth and collaboration.
- Develop and implement processes to improve efficiency, profitability, and customer satisfaction.
- Monitor department performance through key performance indicators (KPIs) and adjust strategies as needed.
- Train, mentor, and evaluate service team members to ensure they meet performance standards.
- Collaborate with other departments to enhance the overall customer experience.
- Manage budgets, expenses, and departmental goals to align with company objectives.
Qualifications :
What We Offer :
How to Apply :
If you’re ready to take the next step in your career and join a team that values integrity, service excellence, and teamwork, we’d love to hear from you! Please submit your resume and a cover letter detailing your qualifications and vision for the Service Department Director role.
