What are the responsibilities and job description for the Service Director position at Rocky Mountain RV & Marine?
Job Title: Service Department Director
Location: Albuquerque, NM
Company: Rocky Mountain RV & Marine
About Us:
Rocky Mountain RV & Marine is a family-owned and operated dealership with 38 years of experience serving Albuquerque and beyond. We pride ourselves on providing exceptional customer service and fostering a positive, team-oriented work environment. Our team is passionate about delivering high-quality experiences to our customers and cultivating strong relationships with our employees.
Position Overview:
We are seeking an experienced and dynamic Service Department Director to lead our service operations. The ideal candidate will have a proven track record of delivering outstanding customer service and demonstrating exceptional employee relations skills. As the Service Department Director, you will play a pivotal role in maintaining the high standards of our dealership while driving operational excellence and team performance.
Key Responsibilities:
- Oversee all aspects of the Service Department, including scheduling, workflow, and quality control.
- Ensure exceptional customer service by addressing customer concerns promptly and professionally.
- Foster a positive and productive work environment for employees, encouraging growth and collaboration.
- Develop and implement processes to improve efficiency, profitability, and customer satisfaction.
- Monitor department performance through key performance indicators (KPIs) and adjust strategies as needed.
- Train, mentor, and evaluate service team members to ensure they meet performance standards.
- Collaborate with other departments to enhance the overall customer experience.
- Manage budgets, expenses, and departmental goals to align with company objectives.
Qualifications:
- Minimum of 5 years of experience in a leadership role within a service or dealership environment.
- Exceptional customer service and employee relations skills.
- Strong organizational, communication, and problem-solving abilities.
- Proven ability to lead and inspire a team to achieve high performance.
- Experience with service management software and systems.
- Knowledge of RV or marine products and services is a plus but not required.
What We Offer:
- Competitive salary and performance-based incentives.
- Comprehensive benefits package, including health insurance and retirement plans.
- Opportunities for professional growth and development.
- A supportive and family-oriented work culture.
- The chance to make a significant impact in a well-established and respected dealership.
How to Apply:
If you’re ready to take the next step in your career and join a team that values integrity, service excellence, and teamwork, we’d love to hear from you! Please submit your resume and a cover letter detailing your qualifications and vision for the Service Department Director role.
