Event Coordinator

Rocky Mountain Truck Centers is a fast growing company that has been in business for over twenty years and offers competitive benefits, healthcare and paid time off. We're seeking Dispatchers "Event Coordinators" for our Brighton, Colorado location.

Training Shift: Monday-Friday 9:00am-3:00pm

Available Work Shift: Friday-Sunday 6:00am-6:00pm

Position Objective: As an Event Coordinator, you will serve as a vital link between our customers and our service teams. You will ensure that every customer interaction is positive and professional, managing roadside events with a focus on communication, organization, and customer satisfaction. Event Coordinators are a customer’s concierge for the roadside event, professionally managing the process, and catering to the customer to exceed customer’s expectations.

Job Responsibilities

• Act as the primary point of contact for customers during roadside events, ensuring their needs are met with a friendly and helpful attitude.
• Facilitate events by coordinating communication between customers, technicians, and third-party vendors.
• Adhere to all Standard Operating Procedures and maintain the Rocky Mountain promise in every interaction.
• Build strong relationships with customers by addressing them by name and providing personalized service.
• Maintain accurate records of events, including dispatch times, customer preferences, and work order details.
• Provide timely updates to customers regarding service progress and expected arrival times.
• Conduct thorough shift changes and ensure smooth transitions between team members.
• Participate in training sessions and continually improve your skills and knowledge.

Qualifications

• High school diploma or GED.
• Dispatching / Scheduling Experience a plus
• Proficient in Windows, Office: Word, Excel, Outlook, Website navigation
• Must be able to multi-task
• Must have effective listening and communication skills in order to assist customers professionally in person or by phone.
• Strong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environment
• Must be able to work evenings, overnights, weekends, and holidays
• Must have a minimum of 3 years experience as a dispatcher in a high volume setting.
• Communication Skills: Exceptional verbal and written communication skills to effectively interact with customers and team members.
• Customer Service Orientation: A strong commitment to providing outstanding customer service and a positive experience for every customer.
• Attention to Detail: Ability to manage multiple tasks accurately and efficiently, ensuring all aspects of the event are completed.
• Organizational Skills: Strong organizational abilities to coordinate events and manage transitions effectively.
• Reliability: Punctuality and dependability are essential, with a commitment to arriving on time and prepared for each shift.
• Flexibility: Willingness to adapt to changing circumstances and attend necessary training sessions.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• Evening shift
• Overnight shift

Application Question(s):

• What is the average number of word you can type per minute and the accuracy percentage?

Experience:

• Dispatching: 3 years (Preferred)
• Customer service: 1 year (Preferred)

Ability to Commute:

• Brighton, CO 80601 (Required)

Ability to Relocate:

• Brighton, CO 80601: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $23