Assistant Director of Truck Centers

As the Assistant Director, you will play a crucial role in supporting our Director of Operations and collaborating with the core leadership team. You will help set expectations, drive performance metrics, and ensure our teams are equipped to deliver outstanding service. This is an exciting opportunity for a proactive leader who thrives in a fast-paced environment and is eager to contribute to the growth and success of our organization. This is a hybrid position, allowing for remote work, although travel to various locations will be required as needed.

Responsibilities

• Collaborate with the core leadership team to establish clear expectations for Service Advisors, Breakdown Coordinators, Technicians, and other key roles.
• Facilitate effective meetings and communication across teams to ensure all metrics and training objectives are achieved.
• Utilize KPI metrics and dashboards to develop and refine OKRs and revenue-generating strategies.
• Engage in the creation and execution of KPI meeting agendas, focusing on continuous improvement for all locations and departments.
• Train leadership on best practices for dashboard usage and compliance to enhance performance.
• Oversee tire re-ordering processes and ensure efficient inventory management practices.
• Maintain on-call schedules, guaranteeing sufficient technician coverage at all times.
• Conduct weekly team meetings, preparing agendas and gathering input from the executive team.
• Monitor customer satisfaction levels and ensure follow-up to maintain high service standards.
• Approve work orders as needed, providing constructive feedback to leadership on performance.
• Collaborate with the Director of Operations to ensure effective coaching for the entire team.
• Manage inventory needs and establish tire replenishment strategies to maximize revenue.
• Conduct site visits as required, providing support and guidance to managers when necessary.
• Ensure adherence to safety standards and facilitate regular safety meetings and inspections.

Qualifications

• Proven experience in a leadership role within operations or a related field.
• Strong analytical skills with the ability to interpret data and drive performance improvements.
• Excellent communication and interpersonal skills, capable of building relationships with team members and customers.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Familiarity with inventory management and KPI development is a plus.
• Willingness to work flexible hours, including nights, weekends, and holidays as needed.
• Ability to travel to various locations as required.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• The chance to make a significant impact on our company's success and customer satisfaction.

If you are a motivated leader ready to take on a challenging and rewarding role, we encourage you to apply.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• Leadership: 2 years (Required)
• Data analytics: 2 years (Required)

Ability to Commute:

• Eden, ID 83325 (Required)

Ability to Relocate:

• Eden, ID 83325: Relocate before starting work (Required)

Willingness to travel:

• 75% (Required)

Work Location: Hybrid remote in Eden, ID 83325

Salary : $55,000 - $60,000