What are the responsibilities and job description for the Service Warranty Administrator position at Rocky Ridge RV?
Overview
We are seeking a detail-oriented and organized Warranty Administrator to join our team. The ideal candidate will be responsible for managing warranty claims, ensuring compliance with company policies, and providing exceptional service to customers. This role requires strong communication skills and the ability to work collaboratively with various departments to resolve warranty issues efficiently.
Responsibilities
- Process and manage warranty claims from initiation to resolution, ensuring all documentation is accurate and complete.
- Communicate with customers regarding warranty coverage, claim status, and any required information.
- Collaborate with service departments to gather necessary information for claim processing.
- Maintain detailed records of warranty claims and customer interactions in the company database.
- Analyze warranty data to identify trends and recommend improvements to reduce claim frequency.
- Ensure compliance with manufacturer guidelines and company policies related to warranty administration.
- Assist in training new staff on warranty processes and systems as needed.
Qualifications
- High school diploma or equivalent; additional education in business or a related field is a plus.
- Previous experience in warranty administration or customer service is preferred.
- Strong attention to detail with excellent organizational skills.
- Proficient in using computer systems and software for data entry and record management.
- Ability to communicate effectively both verbally and in writing.
- Problem-solving skills with a proactive approach to resolving issues.
- Familiarity with automotive or product warranties is an advantage but not required.
Join our team as a Warranty Administrator and contribute to our commitment to customer satisfaction through effective warranty management.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Van Buren, AR 72956 (Required)
Ability to Relocate:
- Van Buren, AR 72956: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $60,000