What are the responsibilities and job description for the Paint Pro Advisor - Inside Sales position at Rocky's Ace Hardware?
Job Title: Pro Paint Advisor Location: Liberty Street, Springfield, MA Reports To: Store Manager
Position Summary: Rocky’s Ace Hardware is seeking a sales-minded, knowledgeable and customer-centric Pro Paint Advisor to support our professional and commercial customers with their paint and coatings needs. This role is ideal for someone with experience in paint products, applications, and color matching, who can provide tailored solutions to contractors, property managers, and local businesses. The Paint Advisor will be responsible for driving paint sales, building relationships with business clients, and ensuring exceptional customer experience.
This role will be based at our Liberty Street location in Springfield, MA. This store will be the premier paint store for contractors in Western Massachusetts and Northern Connecticut.
Key Responsibilities:
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Position Summary: Rocky’s Ace Hardware is seeking a sales-minded, knowledgeable and customer-centric Pro Paint Advisor to support our professional and commercial customers with their paint and coatings needs. This role is ideal for someone with experience in paint products, applications, and color matching, who can provide tailored solutions to contractors, property managers, and local businesses. The Paint Advisor will be responsible for driving paint sales, building relationships with business clients, and ensuring exceptional customer experience.
This role will be based at our Liberty Street location in Springfield, MA. This store will be the premier paint store for contractors in Western Massachusetts and Northern Connecticut.
Key Responsibilities:
- Serve as the primary point of contact for professional paint customers, including contractors, property managers, and business owners.
- Provide expert advice on paint products, finishes, and applications to meet the specific needs of commercial projects.
- Assist customers with color matching, product selection, and ordering to ensure high-quality results.
- Develop and maintain relationships with business accounts, identifying opportunities to increase sales and offer customized solutions.
- Conduct regular phone
- Coordinate with vendors and suppliers to stay up to date on the latest paint products and trends.
- Process transactions accurately and efficiently, ensuring a seamless purchasing experience.
- Maintain a well-organized and visually appealing paint department.
- Support store marketing initiatives by promoting paint sales events and business-focused promotions.
- Provide training and support to team members on paint-related products, programs and services.
- Previous experience in paint sales, home improvement, or a related industry preferred.
- Strong knowledge of paint products, coatings, and color matching techniques.
- Excellent communication and customer service skills.
- Ability to build and maintain relationships with business clients.
- Detail-oriented with strong problem-solving abilities.
- Comfortable using point-of-sale systems and managing orders.
- Ability to work independently and as part of a team.
- High school diploma or equivalent required; additional certifications in paint technology or coatings are a plus.
- Competitive salary and sales incentives.
- Employee discounts on products.
- Training and professional development opportunities.
- Health, dental, and retirement benefits for eligible employees.
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