What are the responsibilities and job description for the Client Success Associate position at ROCS Grad Staffing?
About the Role
This role involves managing membership applications, handling member and customer inquiries, and ensuring excellent customer service delivery. The successful candidate will have experience in project coordination and management.
Key Responsibilities
- We process membership applications, verifying accuracy and timeliness.
- We work closely with section administrators to confirm compliance requirements.
- We manage the membership renewal process, including billing, invoicing, and reconciliation.
- We coordinate list requests and provide customer service related to data fulfillment and reporting.
- We support the Member & Customer Services Manager in project assignment and operational feedback.
- We help manage workload distribution and priorities for team members.
- We train and support team members on membership services processes.
- We track accounts receivable related to membership dues and collaborate with the finance team.
- We verify and upload membership data from external sources.
- We lead Match programs, overseeing timelines, contracts, and communications.
- We manage Match program registrations, including ID numbers, reports, and applicant notifications.
- We assist with data integrity efforts related to Match programs and audits.
- We collaborate with various teams on scheduling, contracts, and communications related to Match programs.
- We ensure PCI security compliance for credit card and personal data.
