Demo

Customer Service Representative

ROCS Grad Staffing
Jamaica, NY Full Time
POSTED ON 12/27/2024 CLOSED ON 2/27/2025

What are the responsibilities and job description for the Customer Service Representative position at ROCS Grad Staffing?

Job Overview for Customer Service Representative:
  • Monitor and update shipment orders through IT enterprise systems.
  • Track and trace shipments from origin to the final destination by updating each key milestone and checklist.
  • Communicate effectively with vendors (service partners and airlines/carriers) to ensure that customers' needs are satisfied consistently.
  • To work collaboratively with Customer Service, Customer Service Managers (CRM), and the Commercial (BD) team to ensure maximum client satisfaction.
Position Responsibilities Customer Service Representative:
  • Provide shipment-specific processing and timely communication of order updates
  • Track and trace shipments through alarm management and checkpoint verification at
  • key milestones
  • Manage and monitor vendor network activities to comply with the agent
  • operating procedures
  • Work in a collaborative team environment with Customer Service and other
  • departments that ensure maximum client satisfaction.
  • Escalate all client issues to the management team as required.
  • Ensure accuracy of shipment documentation and compliance with all country regulations as well as quality management systems (ISO, GDP) that includes standard operating procedures and policies.
Essential Knowledge, Skills, and Abilities Required Customer Service Representative:
  • Reliability and Dependability (primary)
  • Computer proficiency (Microsoft Excel, Word, and Outlook)
  • Basic math knowledge
  • Excellent phone, writing, and time management skills
  • Ability to work successfully under pressure
  • Decision-making ability
  • Flexibility- must be able to work off-hour schedules (ie, other than 9-5 Mon to Fri) as well as some holidays when requested.
  • Problem analysis and problem-solving
  • Teamwork skills and strong self-motivation ability
  • Excellent communication skills
  • Ability to learn time zones and United States Geography
About the Company:
Join an international logistics company with offices worldwide. This is an awesome opportunity to learn from the ground up. Incredible training, amazing culture, great tenure, and making a career in logistics.

Customer Service Representative
Jamaica, NY
$22/hr to Start Benefits

Salary : $22

CUSTOMER SERVICE REPRESENTATIVE
Family Dollar -
Rockaway, NY
CUSTOMER SERVICE REPRESENTATIVE
Family Dollar -
Hollis, NY
CUSTOMER SERVICE REPRESENTATIVE
Family Dollar -
Jamaica, NY

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Customer Service Representative?

Sign up to receive alerts about other jobs on the Customer Service Representative career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$59,001 - $77,833
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$35,979 - $45,091
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$98,363 - $136,806
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at ROCS Grad Staffing

ROCS Grad Staffing
Hired Organization Address Bethesda, MD Full Time
Why You Want To Work Here : Our Bethesda-based office fosters a collaborative and dynamic environment where team members...
ROCS Grad Staffing
Hired Organization Address Sterling, VA Full Time
Job Description Job Description About the Role : We are seeking a highly skilled and experienced Construction Bookkeeper...
ROCS Grad Staffing
Hired Organization Address Beltsville, MD Full Time
Why You Want To Work Here Great opportunity to join a national construction industry trade association representing more...
ROCS Grad Staffing
Hired Organization Address Mc Lean, VA Full Time
Job Responsibilities We are seeking an experienced Asset Maintenance Coordinator to join our property management team at...

Not the job you're looking for? Here are some other Customer Service Representative jobs in the Jamaica, NY area that may be a better fit.

Quality Customer Service Representative

ECP New York, Astoria, NY

CUSTOMER SERVICE REPRESENTATIVE

Family Dollar, Flushing, NY

AI Assistant is available now!

Feel free to start your new journey!