What are the responsibilities and job description for the Customer Service Representative position at ROCS Grad Staffing?
Job Overview for Customer Service Representative:
- Monitor and update shipment orders through IT enterprise systems.
- Track and trace shipments from origin to the final destination by updating each key milestone and checklist.
- Communicate effectively with vendors (service partners and airlines/carriers) to ensure that customers' needs are satisfied consistently.
- To work collaboratively with Customer Service, Customer Service Managers (CRM), and the Commercial (BD) team to ensure maximum client satisfaction.
- Provide shipment-specific processing and timely communication of order updates
- Track and trace shipments through alarm management and checkpoint verification at
- key milestones
- Manage and monitor vendor network activities to comply with the agent
- operating procedures
- Work in a collaborative team environment with Customer Service and other
- departments that ensure maximum client satisfaction.
- Escalate all client issues to the management team as required.
- Ensure accuracy of shipment documentation and compliance with all country regulations as well as quality management systems (ISO, GDP) that includes standard operating procedures and policies.
- Reliability and Dependability (primary)
- Computer proficiency (Microsoft Excel, Word, and Outlook)
- Basic math knowledge
- Excellent phone, writing, and time management skills
- Ability to work successfully under pressure
- Decision-making ability
- Flexibility- must be able to work off-hour schedules (ie, other than 9-5 Mon to Fri) as well as some holidays when requested.
- Problem analysis and problem-solving
- Teamwork skills and strong self-motivation ability
- Excellent communication skills
- Ability to learn time zones and United States Geography
About the Company:
Join an international logistics company with offices worldwide. This is an awesome opportunity to learn from the ground up. Incredible training, amazing culture, great tenure, and making a career in logistics.
Customer Service Representative
Jamaica, NY
$22/hr to Start Benefits
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