What are the responsibilities and job description for the Front Desk Receptionist position at ROCS Grad Staffing?
PRINCIPAL DUTIES AND RESPONSIBILITIES :
- Answer incoming phone calls and operate telephone console to screen and route calls to appropriate individual or department
- Greet visitors in a professional and friendly manner, announce visitors to personnel; Visitors are not permitted past the receptionist area unaccompanied and must have an appointment
- Maintain visitor log, provide visitor badges and track return of badges
- Keep reception area environment professional and tidy; discourage gathering in that location
- Handle times of heavy call volume
- Provide accurate information to callers
- Maintain knowledge of all NEBF / NEAP systems, website and online benefits portal
- Perform special projects when requested by management
- Employer indexing
- Process returned mail
- Input change of address into the system
- Regularly communicate with the Contact Center Supervisor
- Other duties as assigned
PERFORMANCE STANDARD :
REQUIRED AND PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES :
Rockville, MD
40,000 - $45,000 per year
Onsite
Salary : $40,000 - $45,000
