What are the responsibilities and job description for the Front Desk Receptionist position at ROCS Grad Staffing?
Why You Want to Work Here:
We are a medical and psychiatric provider dedicated to offering a wide range of services to adults aged 18 and older, addressing mental health and substance abuse challenges.
Job Overview:
The Medical Front Desk Receptionist/Assistant role will support our clinic with both in-office and remote work. Key duties include patient check-ins, scheduling, calls, prior authorizations, payments, and insurance verifications.
Responsibilities of the Medical Front Desk Receptionist/Assistant:
- Conduct follow-up calls and manage patient communications.
- Check-in patients and handle reception duties.
- Answer phones, return voicemails, and assist with inquiries.
- Manage medication messages and prior authorizations.
- Process payments and perform data entry tasks.
- Verify insurance and conduct eligibility checks.
- Schedule patients using the clinic's electronic medical records (EMR) system.
- Utilize and maintain proficiency with computers, smartphones, and related technology.
- Maintain a dependable, compassionate, and professional attitude when interacting with patients and colleagues.
Requirements of the Medical Front Desk Receptionist/Assistant:
- High School Degree minimum
- Strong organizational skills with the ability to work both independently and on a team
- Excellent verbal and written communication skills
- Customer service oriented
- Prior experience in a medical office is a plus, especially if they have prior experience with EMR systems, Insurance Verification and IV insertion
Job Description Summary:
The Medical Front Desk Receptionist/Assistant plays a vital role in supporting our clinic's operations. This individual will be responsible for conducting patient interactions, managing front desk duties, and ensuring seamless communication between patients and staff.
Key Responsibilities Include:
- Managing patient check-ins and scheduling appointments
- Handling phone calls, voicemails, and patient inquiries
- Processing payments and performing data entry tasks
- Verifying insurance and conducting eligibility checks
- Maintaining accurate and up-to-date patient records
Key Requirements:
- High school degree or equivalent
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency in using computers, smartphones, and related technology
- Customer service orientation and compassion
Additional Information:
This role offers a unique opportunity to work in a dynamic healthcare environment, providing exceptional care and support to patients and their families.
