What are the responsibilities and job description for the Product Support Expert position at ROCS Grad Staffing?
Responsibilities
As a Customer Service Agent at ROCS Grad Staffing, your primary responsibilities will include:
As a Customer Service Agent at ROCS Grad Staffing, your primary responsibilities will include:
- Conducting internal and external research to ensure requested changes to data can be supported
- Responding to customer inquiries related to product usage and services
- Communicating effectively with customers through various media channels
- Defusing volatile situations and bringing discussions to focus on resolution
- Working with internal customers and external data providers to verify data and assess trends in quality
