Front Office Representative

Rodney V. Melton & Associates Tax Professionals is seeking a Front Office Representative to be responsible for performing administrative and clerical duties as needed to maintain a smooth flow of operations for the business. The ideal candidate will be professional and should be able to handle client inquiries and provide accurate information in a fast paced environment. This individual will communicate proactively to ensure deadlines and the needs of clients are met. Provide administrative support to team members and positively contribute to the office culture and client experience. A client-oriented approach is essential in this position focusing on building relationships and delivering exceptional experiences while maintaining confidentiality.

Responsibilities

Client Interaction:

• Greet clients and visitors with a positive and professional demeanor.
• Direct clients to the appropriate staff or department.
• Address client inquiries and concerns.

Communication:

• Answer and manage phone calls, taking accurate messages and routing calls appropriately.
• Respond to general emails and inquiries.
• Manage incoming and outgoing mail, including packages.

Administrative Tasks:

• Schedule appointments and consultations.
• Maintain and update client information.
• Organize and maintain files and records.
• Prepare documents such as client letters.
• Sort and distribute mail.
• Preparing, printing, and mailing invoices to clients
• Operate database software to receive client payments and ensure accounts are credited correctly
• Collection of past due accounts

General Support:

• Assist with data entry and other clerical tasks.
• Monitor and order office supplies.
• Prepare offices for appointments or consultations.
• Maintain daily appointment schedule and distribute to staff
• Support other staff members with administrative tasks
• Ensure the reception area is tidy and presentable.

Requirements and skills

• Previous experience as a front office representative, billing clerk or relevant position
• Must be detail oriented with strong organization and multi-tasking abilities
• Familiarity with office machines (e.g. fax, printer etc.)
• Knowledge of MS Office (especially Excel and Word)
• Excellent verbal and written communication skills
• Problem-solving skills
• High School diploma; additional qualifications will be a plus

Desired Skills

• Familiarity with QuickBooks or similar accounting software is preferred
• Previous experience working at an accounting firm

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift

Experience:

• Front desk: 2 years (Required)
• billing clerk: 1 year (Required)
• Microsoft Office: 1 year (Required)

Ability to Commute:

• Arab, AL 35016 (Required)

Ability to Relocate:

• Arab, AL 35016: Relocate before starting work (Required)

Work Location: In person

Salary : $18