Customer Service and Retention Lead

Job Overview

We are a law firm that practices family, probate and personal injury matters. We are seeking a dedicated and motivated Leads Specialist to join our team. In this role, you will be responsible for handling communications with potential clients, ensuring exceptional customer service, and leading a team to achieve firm retention goals. The ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to communicate effectively with both clients and team members.

Duties

• Manage daily phone calls from perspective client's, schedule consultations with perspective clients and the attorneys.
• Assist perspective clients in preparation of intake forms.
• Ensure compliance with company policies and procedures while maintaining a positive work environment.
• Handle perspective client's inquiries and resolve any issues promptly to enhance customer satisfaction.
• Collaborate with management to develop strategies for improving retention performance.

Qualifications

• Proven experience in law office setting or a similar environment is preferred.
• Strong communication skills with the ability to engage clients.
• Experience in customer service and sales.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• A passion for wireless sales or technology is desirable but not required.

If you are enthusiastic about leading a team in a dynamic office setting and providing excellent customer service, we encourage you to apply for the Leads specialist position.

Job Type: Full-time

Pay: $3,000.00 - $6,000.00 per month

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Work from home

Shift:

• 8 hour shift

Ability to Commute:

• Miami, FL 33175 (Required)

Ability to Relocate:

• Miami, FL 33175: Relocate before starting work (Required)

Work Location: Hybrid remote in Miami, FL 33175

Salary : $3,000 - $6,000