What are the responsibilities and job description for the LED Technician position at ROE Visual?
The LED Technician will be based out of our Chatsworth, CA location. This is an intermediate-level position at a globally leading LED display manufacturer. The candidate will be responsible for responding to customer technical support requests, training field technicians on the proper use of LED screens and LED processor equipment, and traveling throughout North America to provide on-site technical support.
The LED Technician will work directly with our customers and collaborate closely with the technical, quality control, sales, and warehouse teams to ensure customers receive the best service and support. This is a highly collaborative role, which requires excellent organization, attention to detail, clear communication, and a passion for problem-solving.
Responsibilities
Reporting to the in-house Technical Manager, the LED Technician provides the following contributions to the team :
- Responds to customer support requests via phone and email
- Updates and documents client issues and communicates information on reported product defects to management
- Maintains a professional, helpful, and positive demeanor in all interactions with clients and partners
- Assists with project builds and tear downs at on-site and off-site locations
- Frequently travels for installations, on-site training, technical support, and product demonstrations – Travel makes up 50-75% of this position
- Assists with the planning, installation, and operation of exhibitions at multiple tradeshows annually
- Responds to customer support requests via the 24 / 7 tech support phone line (shared responsibility with the Technical Support team)
Qualifications
To succeed in this role, you have the following skills and qualifications under your belt :
Preferred Skills
Who We Are
ROE Visual is the leading LED creative display manufacturer in the industry. With adaptive LED platforms for every installation, they’re committed to going the extra mile for any creative vision. Carefully selected high-end components, the latest technology, in-depth knowledge, and stores of passion go into every product that bears the ROE name.
Being familiar with the challenges of their market, ROE offers only the most intuitive solutions for the creatives, designers, and technicians who rely on their LED products to deliver a flawless performance every time. This quality standard is the reason ROE has quickly become the industry standard, making its way onto stages and the big screen worldwide.
Your Stage. Our Passion.
Salary : $70,000 - $85,000