What are the responsibilities and job description for the Customer Service Representative position at Roeda?
Company Description
With over 70 years of experience, ROEDA in Lynwood, IL, specializes in providing high-quality graphic solutions across various industries. From signs to custom digitial and screen-printed products, our team delivers exceptional results using state-of-the-art equipment. We prioritize strong client relationships and quality service from concept to completion.
Role Description
This is a full-time on-site role for a Customer Service Representative at Roeda. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction. The role involves providing exceptional customer service, maintaining client relationships, and coordinating with internal teams to meet customer needs.
Key Responsibilities
- Client Communication : Respond to customer inquiries via phone and email, providing detailed information on products, services, and order status.
- Order Processing : Enter customer orders accurately into our system and ensure every detail aligns with client expectations.
- Status Updates : Keep clients informed on order progress, including production timelines, shipping, and delivery.
- Issue Resolution : Address customer complaints promptly and escalate complex issues to the appropriate department when necessary.
- Sales Support : Assist the Sales team in meeting client needs, including handling quotes, order adjustments, and specification changes.
- Documentation : Maintain accurate client records, update order statuses, and track jobs within our system (Monday.com, QuickBooks).
- Client Relationship Building : Foster positive relationships with clients, promoting repeat business and long-term loyalty.
Job Requirements Include
