What are the responsibilities and job description for the Receptionist- Pool (Weekends) position at Rogers Behavioral Health?
Receptionists are a fundamental member of the team; performing vital duties including welcoming visitors, patients and staff to the building; managing phone, in-person, and email traffic. As patients arrive and leave our services, the receptionist ensures they are supported. The receptionist provides resources to staff and acts as a communication bridge between outside representatives and staff. Additionally, the receptionist functions in an administrative support role for leaders; working on projects.Job Duties & Responsibilities:Proactively welcome patients, families, staff, and guests in an open, receptive, kind and solution-oriented way. Actively engage with visitors as they are entering, sitting in, and leaving the lobby/site.Receive, screen, and direct calls appropriately, while maintaining confidentiality of patient and staff information ensuring a smooth handoff.Greet and manage visitor and patient arrivals ensuring there is a customer focused handoff.
- Monitors the lobby for safety; wait times; behavioral/clinical concerns etc. Escalates concerns, requesting appropriate resources, in a time sensitive manner.
Ensures coverage of the lobby during open hours.
monitor sign-out of hospital vehicles according to policy;
sell meal tickets and other items, as directed;
balance petty cash;
secure patient valuables according to policy;
log parcels for shipping, as directed;
maintain the key log and
provide other services, as directed.
Additional Job Description:
Education/Training Requirements:High school diploma or GED required.
Six (6) months of clerical or business training or receptionist experience, or equivalent, is required.
With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:
- Health, dental, and vision insurance coverage for you and your family
- 401(k) retirement plan
- Employee share program
- Life/disability insurance
- Flex spending accounts
- Tuition reimbursement
- Health and wellness program
- Employee assistance program (EAP)
Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health.To link to the Machine-Readable Files, please visitTransparency in Coverage (uhc.com)
