What are the responsibilities and job description for the Credit Authorizer position at ROGERS ENTERPRISES, INC?
Roger’s Enterprises, Inc. is a growing fine jewelry chain with over 70 stores throughout the extended Midwest. Founded in 1910, this family owned company operates under the names Rogers & Hollands Jewelers and Ashcroft & Oak Jewelers. Our reputation has been built with three guiding principles: fairness, honesty and integrity. We are seeking individuals with the desire to succeed and to share in the rewards of being part of our winning team!
SUMMARY
The Credit Authorizer is responsible for processing credit applications, servicing credit accounts, and managing other aspects of our In-House Credit Card program.
This role will be in-person in our home office during the training period, which is on average about 6 months (depending on the individual). During the training period, your schedule will be 9am-5pm. After the training period ends, you will be able to work primarily in a remote setting. Once your schedule changes to primarily remote, we require flexibility and availability during retail store hours (including evenings and weekends) and retail peak periods.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- STRONG Data Entry skills required - Data Entry of Credit Applications
- EXCELLENT Customer Service skills required - Communicate with guests regarding their credit account; display patience and willingness to help
- STELLAR internal verbal & written communication – your role will include daily interaction with your in-store colleagues
- FANTASTIC follow-up and completion of duties – you must complete your assigned tasks every day before you sign off
- Miscellaneous Duties as Assigned
QUALIFICATIONS
- Detail oriented, high level of accuracy
- Strong data entry skills – quick and accurate
- Excellent customer service skills, great attitude & communication skills
- Strong organizational skills
- Proactive & able to work well without supervision
- Quick Learner
- Excellent problem-solving skills
- Bilingual Spanish speaking is a PLUS
EXPERIENCE
We are open to hiring individuals from a variety of backgrounds. We are looking for someone long-term. Some data entry or cashiering experience required.
TECHNICAL SKILLS
- Strong Typing/Data Entry skills
- Basic Computer skills – comfortable with technology
- Basic Excel and Word knowledge – ability to learn new programs
PHYSICAL DEMANDS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
WORK ENVIRONMENT
Position requires multi-tasking and the ability to work in a fast-paced, sometimes stressful environment. This position requires a sense of urgency.
SCHEDULE:
- During training period – in-office schedule of M-F from 9-5
- Nights, Weekends and Holidays required once remote
- Flexible Work Schedule – we work hard to try and accommodate your needs
BENEFITS
- Health Insurance- Four plans available including prescription coverage.
- Dental and Vision- Two dental plans, and a vision plan available.
- Voluntary Benefits- Additional Voluntary benefits including Voluntary Life, Disability, Accident, Critical Illness, Hospital Indemnity, Pet Insurance, and Fitness Discounts.
- Paid Time Off- 40 hours after 3 months, then 80 hours at 1 year anniversary.
- Holiday Pay- New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
- Discounts- Associate discounts on store purchases available.
- Wellness and other discounts- Employees that participate in annual wellness event and are enrolled in company medical coverage are eligible for Wellness discount. Fitness discounts are also available for both medical enrollees and those not enrolled.
- Retirement / 401(k) Plan- Eligible to participate in the company 401(k) if eligibility is met, following one year anniversary. Company match is 40% of the first 5% that the employee contributes to the plan.
- Overtime Pay- If meets requirements.
