Credit and Collections Specialist

Rogers Group, Inc., headquartered in Nashville, is a privately held aggregates and asphalt highway construction company operating in 12 states with over 3,000 employees. RGI, established in 1908, has the distinction of being recognized as the largest privately held aggregate producer in the United States.

We have 86 quarries and 56 asphalt plants across Tennessee, Mississippi, Georgia, Alabama, South Carolina, North Carolina, Kentucky, Arkansas, Texas, Indiana, Illinois, and Ohio.

Rogers Group is currently seeking an individual for the Credit and Collections Specialist position. The candidate may sit in our Nashville, TN corporate office or surrounding areas depending on location and will report to the Manager of Credit and Collections. The successful candidate will be responsible for handling the collections process including inbound / outbound calls of customers, application of payments accurately and timely, and researching and resolving customer related requests and issues. The candidate will strike a balance between maintaining trustful relationships and ensuring timely payments. The candidate will exhibit professionalism and trustworthiness, have excellent communication, negotiation, organizational, and time management skills, as well as an ability to work independently.

Job Responsibilities :

• Responsible for managing the collection and correspondence efforts for designated accounts such as sending reminders to accounts currently due, making systematic collection follow-ups on past due accounts, and making notation in AR system on any significant customer comments, agreement and updates.
• Accountable for reducing delinquency for assigned accounts.
• Process customer payments accurately and timely, process customer refunds, review account adjustments, resolve client discrepancies and short payments, small balance write off, and customer reconciliations.
• Monitor and enforce payment plans agreed to by delinquent customers and promptly bring any potential problem accounts to manager attention.
• Maintain contact with internal customers to address any customer payment issues.
• Reconcile customer accounts and resolve customer issues.
• Pull copies of invoices, statements, credit or debit memos, and request and provide proof of delivery, as required by the customer.
• Identify payment discrepancies and initiate dispute resolution process to facilitate rapid collection.
• Manage COD accounts daily involving close coordination with delivery personnel and immediate notification of product cost to customer.
• Research customer inquiries / requests for lien waivers and prepare necessary legal documentation.
• Monthly preparation and mailing of Intent to Lien documentation.
• Prepare and organize daily receipt of invoices and acknowledgements.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable and Credit & Collection Department.
• Enlist the efforts of the credit manager, sales and senior management when necessary to accelerate the collection process.
• Must communicate and follow up effectively with credit manager and sales department regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with customers and sales.
• Meet defined department goals and activity metrics.

Qualifications :

Rogers Group provides extensive benefits, strong compensation, and a safe, drug-free working environment.

As a Rogers Group employee, you will have access to our competitive company perks, including :

RGI EEO Statement

An Equal Opportunity Employer seeking candidates without regard to age, race, national origin, gender, disability, veteran status, gender identity, sexual orientation, or any other protected status.

All applications are accepted online at .