What are the responsibilities and job description for the Systems Engineer I position at Rogers Group?
Rogers Group, Inc., headquartered in Nashville, is a privately held aggregates and asphalt highway construction company operating in 12 states with over 3,000 employees. RGI, established in 1908, has the distinction of being recognized as the largest privately held aggregate producer in the United States.
We have 86 quarries and 56 asphalt plants across Tennessee, Mississippi, Georgia, Alabama, South Carolina, North Carolina, Kentucky, Arkansas, Texas, Indiana, Illinois, and Ohio.
Rogers Group is currently seeking an individual for a Systems Engineer I position in our Hopkinsville, KY Strategic Marketing Area. This position will be based out of our Hopkinsville, KY office and report to the Manager of IT Field Services. This position is NOT remote , you must reside in the Western Kentucky region. The focus of this position is providing end-user technical support and on-site assistance in challenging environments such as rock quarries and asphalt plants. Responsibilities include supporting desktops, laptops, printers, mobile devices, and troubleshooting connectivity issues. This role requires hands-on work, using power tools, running cabling, mounting cameras, and installing equipment like televisions, often in outdoor settings.
Responsibilities :
- Provide professional, positive technical support to internal customers both remotely and on-site.
- Resolve hardware, software, and connectivity issues (network, Wi-Fi, cellular, and serial devices).
- Enter, update, and resolve support tickets while monitoring queues.
- Deploy, maintain, and troubleshoot PCs, printers, mobile devices, and other equipment.
- Use power tools to mount equipment such as cameras, access points, and televisions.
- Run cabling and perform basic networking tasks.
- Coordinate with vendors for hardware, software, and cabling installations.
- Collaborate with management to provide IT solutions aligned with business needs.
- Communicate technical issues and solutions to other IT staff.
- Perform other duties as assigned.
Qualifications :
Rogers Group provides extensive benefits, strong compensation, and a safe, drug-free working environment.
As a Rogers Group employee, you will have access to our competitive company perks, including :
RGI EEO Statement
It is the policy of Rogers Group, Inc. to recruit, hire, and promote individuals based on demonstrated merit and qualifications. We are committed to providing a work environment that is free from discrimination, harassment, and retaliation as protected by applicable federal, state, or local laws.
All applications are accepted online at .