Accounts Receivable Representative

ACCOUNTS RECEIVABLE REPRESENTATIVE

POSITION SUMMARY

The Accounts Receivable Representative plays a critical role in the financial health of Rogers Heating & Cooling. This position is responsible for processing customer payments, maintaining accurate account records, following up on past-due balances, and ensuring a smooth and efficient revenue cycle. The ideal candidate is organized, reliable, and proactive in communication with both internal team members and customers.

ABOUT THE COMPANY

We are Rogers Heating & Cooling; we provide customized heating & cooling solutions and we are growing by the day. Our mission is to provide a world-class experience for our customers by making their homes comfortable the right way, the first time, every time. Our core values are the backbone of our business and guide our hiring process.

Our core values are: Reliable, Organized, Goal Oriented, Efficient, Responsible and Service Driven.

PERFORMANCE OBJECTIVES

· Generate and send invoices to customers in a timely and accurate manner

· Monitor accounts for overdue payments and proactively follow up via phone, email, or mail

· Apply customer payments accurately to accounts

· Work with customers to resolve billing questions or disputes

· Maintain detailed records of customer interactions and payment history

· Support month-end closing activities and reporting as needed

· Coordinate with other departments (e.g., Service, Install, Sales) to ensure invoice accuracy

· Assist in preparing aging reports and analyzing trends in outstanding balances

· Follow up on unapplied payments, short-pays, or credits

· Escalate unresolved collection issues to management

· Maintain confidentiality of financial and customer information

KEY COMPETENCIES

· High school diploma or equivalent required; associate’s degree in accounting or business preferred

· 1–2 years of experience in accounts receivable or customer billing roles

· Strong attention to detail and organizational skills

· Proficiency in Microsoft Excel; experience with QuickBooks or ServiceTitan a plus

· Excellent written and verbal communication skills

· Ability to work both independently and as part of a collaborative team

· Comfortable making professional phone calls to customers to discuss billing matters

WHAT YOU CAN EXPECT FROM US:

• A structured training program and detailed AR manual—the “Rogers Way”
• Support from a team that values your role in closing the loop on the customer journey
• A company culture that prioritizes growth, accountability, and teamwork

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer

• This position may require travel

WHAT WE OFFER:

• Competitive pay
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Opportunities for career growth in a thriving company
• A supportive and team-oriented work environment

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce Rogers Heating & Cooling recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to alyssa@callrogers.com.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Overtime pay

Work Location: In person

Salary : $18 - $20