What are the responsibilities and job description for the Weekend Customer Service Representative position at Rogers Heating & Cooling?
Company Overview
Are you passionate about helping others and making a real difference? Do you enjoy fast-paced work and thrive in weekend roles with stability and strong support? We are looking for an experienced and motivated Customer Service Representative (CSR) to join our team. This role offers the flexibility of a three-day workweek (36 hours) while receiving full-time pay for 40 hours—perfect for those seeking work-life balance without sacrificing compensation.
As a CSR, you'll be the voice of our company, providing outstanding verbal and written support to our customers. The ideal candidate is enthusiastic, patient, and skilled at finding solutions quickly while maintaining professionalism.
Key Responsibilities
- Answer and manage all incoming calls and emails during your shift
- Deliver accurate product and service information to customers
- Generate and qualify sales leads as needed
- Handle inquiries, complaints, returns, and resolutions with efficiency and empathy
- Maintain detailed and accurate records of customer interactions
- Follow communication procedures, guidelines, and company policies
- Uphold a positive, professional demeanor in all customer interactions
Qualifications
- High school diploma or equivalent required
- Previous experience in a customer service role preferred
- Strong communication, active listening, and problem-solving skills
- Ability to manage high call volumes with poise and precision
- Familiarity with CRM systems is a plus
- Self-motivated, detail-oriented, and team-driven
- Comfortable working a fixed weekend schedule (Friday to Sunday)
Compensation & Benefits
- Get paid for 40 hours, while working just 36 hours/week
- Competitive hourly rate performance incentives
- Health, Dental, and Vision Plans
- Paid Time Off (Vacation, Sick Days, and Personal Days)
- Paid Holidays (prorated to weekend schedule)
- Technical Training Programs
- Incentive Compensation Opportunities
- Supportive, team-oriented environment
If you're ready to bring your customer service skills to a company that values your time and talent—apply today. We can’t wait to meet you!
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Expected hours: 36 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Shift:
- 12 hour shift
- Day shift
- Evening shift
Work Location: In person
Salary : $17 - $21
