Customer Service Specialist

We are a family-owned home improvement company located in Framingham, MA. We are growing and looking for the right person to join our team. You will be the face behind the phone and the first point of contact for our customers, assisting them with inquiries, scheduling appointments, and ensuring a positive experience throughout their journey with us.

Responsibilities

·   Answer customers’ calls in a prompt, friendly and professional manner

·   Interface with customers by telephone, electronically, or face-to-face

·   Schedule customer appointments, and jobs ordered by Mass Save and direct weatherization jobs for three sales personnel

·   Ensure all customer information is entered accurately into our computer system and Mass Save portal

·   Email documents and receive documents via Adobe DocuSign

·   Support administrative tasks including handling mail and assisting with special projects, as requested.

Qualifications

·   Excellent phone and communication skills

·   Answer and direct incoming calls promptly and efficiently

·   Must be well organized, able to multi-task and take good notes

·   Knowledge of Outlook, Salesforce, Adobe DocuSign, postage machine, and telephone systems is helpful

·   Familiarity with Mass Save would be a plus, but not necessary.

·   MUST be dependable and have a great sense of humor. We are a fun bunch to work with!!

We are looking forward to receiving your resume and possibly working with you in the near future!