Service Administrator - Houston

Company Overview:

Rogers Machinery, founded in 1949, specializes in industrial compressed air systems, blowers, vacuum pumps, and positive displacement pumps. We have 8 branches in the Northwest with full sales, service, and parts capability as well locations in San Jose, CA, Atlanta, GA, Houston, TX, and Southern California. Our production facilities are in Portland, OR and Centralia, WA. Visit our web site for more information at www.rogers-machinery.com.

Rogers Core Values: Commitment to our Customers; Honesty; Safety; Commitment to our Employees and the Communities we serve

Benefits: Full medical, dental, vision & life coverage; profit sharing & 401k; career training & growth support; counseling, life coaching, financial planning, personal & professional support; tuition reimbursement; paid vacation and sick leave; referral program; flexible spending account; legal aid; voluntary additional benefits (accident, hospital, etc.)

Career Website: rogers-machinery.com/pages/careers

Job Summary:

Provide administrative support and scheduling to Field Service team while communicating and resolving issues with Customers and Sales Staff.

Essential Job Duties:

· Schedule service repairs and preventive maintenance services and route technicians efficiently.

· Interfacing over the phone and in person with customers, service technicians, warehouse, and shop personnel.

· Must be able to use MS Office products and learn internal ERP system to produce and close work orders.

Additional Job Duties:

· Review technical manuals to understand service and parts requirements.

· Troubleshoot, diagnose and be able to relate to customer's technical concerns.

· Determine and reserve necessary parts and tools required for each field service assignment.

· Periodic training in the field with Service Technicians to enhance technical understanding.

· Coordinate modifications or repairs with engineering departments.

· Coordinate warranty repairs with vendors.

· Prepare quotes for customers.

· Proactively sell factory service contracts to customers.

· Update computer service records.

· Research and develop a new customer base.

· Call customers to schedule servicing of their equipment.

· Conduct follow up on repairs to insure completeness of the job.

Qualifications:

· Technically inclined.

· Mechanical/electrical related experience helpful.

· High School diploma

· Read and interpret documents such as: SDS, procedures, parts manuals and invoices.

· Capable of effectively presenting information and responding to questions from employees and customers. Participate in training, meetings and discussion groups. Ability to calm and assure customers in the handling of their equipment problems in a timely manner. Maintain positive customer relations.

· Complete legible work orders with the necessary information. Accurately communicate detailed technical information to other members of the team. Type at least 40 WPM.

· Manage several tasks efficiently. Organize time and workspace to ensure accurately completed work orders while scheduling service jobs and technicians efficiently.

· Ability to solve practical problems and deal with a variety of variables. Understand the sensitivity of technical information and maintain confidentiality between venders.

Preferred Skills:

· Specialized training; computer skills and typing.

· Previous experience: 4 years of customer service experience.

· Able to perform on-call duties.

Physical Demands:

· Sitting at a computer/desk and use of phone extensively during the workday.

Job Type: Full-time

Pay: $24.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $24 - $30