Express Service Advisor

Rogers Motors in Hermiston Oregon has full-time openings for Automotive Express Service Advisors at our Toyota dealership. Our employees are motivated, knowledgeable and caring professionals who build long-term client relationships. A hands-on style and a passion for doing what is right by our customers and our community is vital.

Rogers Motors has been a family-owned business supporting our local community for over 50 years. We provide training, mentoring, coaching, and full support to help you succeed. All full-time positions include medical and dental coverage, paid vacation, 401(k) & more. Rogers Motors is a drug-free, equal opportunity employer. Applicants must pass a background check and drug test while possessing a valid driver’s license with an acceptable safe driving record. If you want to join a winning team and continue to drive home the culture of success that we’ve built over the last 50 years, we want to speak with you!

OVERVIEW

The primary mission of the Automotive Express Service Advisor is to ensure that our customers are driving safe and reliable vehicles. The Automotive Express Service Advisor initiates automotive services and repairs by ascertaining performance problems and service requested. Verifies warranty and service contract coverage, performs walk around inspections, develops estimates, writes repair orders, and maintains customer rapport and records. A successful candidate for the Automotive Express Service Advisor position will have auto dealership or customer service experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet customers in a timely, friendly manner.
• Maintain Customer Satisfaction Index rating.
• Set and maintain all customer service procedures and policies.
• Record, organize and file customer interactions and profile/account changes. Document customer service discussions and actions.
• Ensure all open repair orders or work in process be kept up to date and closed within 30 days.
• Ensure that all documents are accounted for and are provided on the repair orders.
• Accomplish the forecast that has been established by the general manager and service manager.
• Schedule appointments with customers.
• Provide resources for quality customer service.
• Make every effort to ensure that technicians completely repair all vehicles on the first visit.
• Maintain follow-up on additional items found in need of repair.
• Meeting Service and client satisfaction goals.
• Maintain a professional workspace and workflow.

EDUCATION AND EXPERIENCE

• Valid Driver’s License.
• High school diploma or the equivalent.
• Two years of experience in a dealership position.

PREFERRED QUALIFICATIONS

• Experience with industry-specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making and problem-solving skills.
• Ability to work in a fast pace environment.
• Excellent time management and prioritization skills.
• Flexible availability.
• The ability to communicate with mechanics, customers, and management.
• Comfortable in both a leadership and team-player role.
• Ability to read and comprehend instructions and information.
• General knowledge of vehicle mechanical operations.

WORKING CONDITIONS

The Automotive Express Service Advisor works in the service area, which is in an open area of the showroom. Position requires stooping, bending and moving throughout the service department. Works with service customers for most of the shift. Will be exposed to noise, vibration, dust, exhaust fumes, and other hazardous and non-hazardous materials. Road-testing of vehicles also may be required. To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The working conditions described above are representative of those an individual may encounter while performing the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.