Resident Services Coordinator (Float)

REQUIREMENTS/QUALIFICATIONS:

• Sensitivity to aging, disabled and diverse populations
• Experience working with community services network
• Experience in program development
• Strong interest in working as a member of a staff team
• Bilingual a plus but not required. 
• Degree in relevant field preferred. Education can be substituted for  three years of relevant experience.
• Ability to earn the confidence and develop sound relationships with the broadest spectrum of residents, while maintaining professional work ethic.
• Demonstrated integrity on a personal and professional level.
• Good organizational and time management skills.
• Basic familiarity with word processing software.
• Ability to communicate effectively both verbally and in writing.
• Demonstrated ability to advocate, organize, problem-solve and provide results for the elderly and disabled residents.
• Demonstrated working knowledge of supportive services and other resources for senior citizens and non-elderly disabled in the area.

SPECIFIC RESPONSIBILITIES:

• Welcome new residents (and establish contact with existing residents). Provide clarification, information about the resident services programs.
• Assist and support residents with accessing local services and resources.
• Provide individual case management for residents including: information and referral, assessment, coordination of community services, crisis intervention and other support as appropriate. 
• Help set a tone of inclusion and non-discrimination in the resident community.
• Identify, assess, select, develop and maintain referral partnership relationships with local service resource agencies that effectively assist residents to achieve their opportunities and objectives in life.
• Provide supportive linkages between residents and referral agency staff when residents or agencies request assistance. Document these efforts.
• Refer lease violations to the Property Manager and work with the property management team when a resident is identified as being in jeopardy of eviction.
• Offer linkages and referral support to the resident to positively and quickly rectify the situation. Document these efforts.
• Maintaining emergency information cards and case file on all residents.  Document all service contacts with residents and their service providers.  Keep all information confidential in a locked drawer. 
•  Assess and maintain regular contract with frail or at-risk individuals.  Communicate with families, and health and home care providers serving residents.
• Coordinating educational and health programming in the community.
• Accessing resources to benefit residents by developing positive working relationships with community agencies, health/home care providers, and senior organizations arranging for participation in service programs such as health clinics, food programs, and transportation services.  Provide link between community service/volunteer programs and residents.
• Work closely with Property Manager and Administrative Assistant with annual recertification and waitlist updates. Orient new residents to the building, apartment, social opportunities and resident programs; within a month of move-in and orientation, meet again with new residents to answer questions and review house rules, etc. where appropriate. 
• Other duties as assigned.