What are the responsibilities and job description for the Resident Services Coordinator (Float) position at Rogerson Communities?
Requirements/Qualifications
- Sensitivity to aging, disabled and diverse populations
- Experience working with community services network
- Experience in program development
- Strong interest in working as a member of a staff team
- Bilingual a plus but not required.
- Degree in relevant field preferred. Education can be substituted for three years of relevant experience.
- Ability to earn the confidence and develop sound relationships with the broadest spectrum of residents, while maintaining professional work ethic.
- Demonstrated integrity on a personal and professional level.
- Good organizational and time management skills.
- Basic familiarity with word processing software.
- Ability to communicate effectively both verbally and in writing.
- Demonstrated ability to advocate, organize, problem-solve and provide results for the elderly and disabled residents.
- Demonstrated working knowledge of supportive services and other resources for senior citizens and non-elderly disabled in the area.
- Welcome new residents (and establish contact with existing residents). Provide clarification, information about the resident services programs.
- Assist and support residents with accessing local services and resources.
- Provide individual case management for residents including: information and referral, assessment, coordination of community services, crisis intervention and other support as appropriate.
- Help set a tone of inclusion and non-discrimination in the resident community.
- Identify, assess, select, develop and maintain referral partnership relationships with local service resource agencies that effectively assist residents to achieve their opportunities and objectives in life.
- Provide supportive linkages between residents and referral agency staff when residents or agencies request assistance. Document these efforts.
- Refer lease violations to the Property Manager and work with the property management team when a resident is identified as being in jeopardy of eviction.
- Offer linkages and referral support to the resident to positively and quickly rectify the situation. Document these efforts.
- Maintaining emergency information cards and case file on all residents. Document all service contacts with residents and their service providers. Keep all information confidential in a locked drawer.
- Assess and maintain regular contract with frail or at-risk individuals. Communicate with families, and health and home care providers serving residents.
- Coordinating educational and health programming in the community.
- Accessing resources to benefit residents by developing positive working relationships with community agencies, health/home care providers, and senior organizations arranging for participation in service programs such as health clinics, food programs, and transportation services. Provide link between community service/volunteer programs and residents.
- Work closely with Property Manager and Administrative Assistant with annual recertification and waitlist updates. Orient new residents to the building, apartment, social opportunities and resident programs; within a month of move-in and orientation, meet again with new residents to answer questions and review house rules, etc. where appropriate.
- Other duties as assigned.
