What are the responsibilities and job description for the Program Support Specialist I - Apprenticeship position at Rogue Community College?

	Position Description
Position Title	Program Support Specialist I
Secondary Title
Group / Grade	5

Classification	Classified	Work Location	All Campuses
Overtime Eligible	Non-Exempt	Division	Student Learning & Success
Differentials	N/A	Department	Apprenticeship
Reports To	Director, Apprenticeship
Supervision Received	Works under the supervision of the Director, Apprenticeship.
Supervisory Responsibility	Supervision is not a responsibility of this position. May oversee student employees.

Position Summary

The Program Support Specialist I provides comprehensive administrative, logistical, and collaborative support to the Apprenticeship Department and all associated apprenticeship programs. This role engages with a diverse student population and a broad range of college staff, ensuring efficient, professional, and courteous customer service at all levels. The position plays a critical role in supporting day-to-day program operations and fostering relationships with students and employers to uphold the objectives of RCC’s Apprenticeship programs. Responsibilities span the full apprenticeship lifecycle—from student recruitment and training to program completion and sustainable employment outcomes. This role handles sensitive and confidential communications related to apprentices and training agents, liaising with regulatory bodies such as the Bureau of Labor and Industries (BOLI), Oregon State Apprenticeship and Training Council (OSATC), and the Building Codes Division (BCD), in addition to corresponding with individual committee members. Additionally, the position provides on-site support at the Table Rock Campus (TRC), assisting students with their transition into the apprenticeship programs and contributing to services that promote student development and academic success.

Apprenticeship Programs Coordination

Coordinate apprenticeship program logistics including schedules, calendars, application processes, and bookstore adoptions.
Provide instructional support such as ordering materials, managing syllabi, and assisting instructors with WorkHands and class prep.
Serve as the first point of contact for employers, offering information, customer service, and meeting coordination.
Support apprentices with registration, systems navigation, program requirements, and access to college resources.
Deliver front-line customer service, answering inquiries, explaining programs, and assisting applicants with the enrollment process.
Support apprentice registration each term through emails, lab sessions, and system clearances.
Advise apprentices and applicants on pathway options, using Degree Audit to guide course planning.
Coordinate apprenticeship billing by managing third-party vouchers and communicating with training agents and the Business Office.

Support training agents by providing program information, managing application materials, and assisting with billing inquiries.
Track apprentice progress and maintain files.
Perform routine tasks, including application prep, document filing, data entry, and supply ordering.
Support the Director of Apprenticeship with meeting coordination, survey distribution and outreach efforts.
Manage Admin Fee Billing by tracking apprentice progress, updating records, and finalizing data for processing each quarter.
Handle purchasing of office supplies, instructional materials, and approved marketing items while maintaining inventory.

3.	Other Duties as Assigned May participate in College committees as assigned Engages in professional growth opportunities as assigned Performs other duties as assigned

Institutional Expectations

Demonstrates our core values of integrity, collaboration, diversity, equity, and inclusion, sustainability, and courage.
Actively contributes to a culture of respect and inclusivity by collaborating effectively with students, colleagues, and the public from diverse cultural, social, economic, and educational backgrounds.
Participates in recruitment and retention of students at an individual and institutional level in promotion of student success.
Embraces and leverages appropriate technology to accomplish job functions.
Provides high quality, effective service through learning and continuous improvement.

Qualifications & Additional Position Information
	Minimum Qualifications Education – Associate’s degree in Business or related field is required. Experience – A minimum of two years progressively responsible administrative and/or clerical experience is required. Only degrees received from an accredited institution will be accepted: accreditation must be recognized by the office of degree authorization, US Department of Education, as required by ORS 348.609. Final candidate will be required to provide official transcripts for required degree. Any satisfactory equivalent combination of education and experience which ensures the ability to perform the essential functions of the position may substitute for the requirement(s). Please see our *Applicant Guide* for more information on education/experience equivalency guidelines.
2.	Preferred Qualifications Bachelor’s degree in Business or related field.
3.	Essential Knowledge, Skills, & Abilities (Core Competencies) Knowledge – General office practices including recordkeeping, bookkeeping, computers, and data systems, including word processing, spreadsheets, and data management; business English, composition, spelling, and punctuation. Skills – Administrative support skills; customer service and verbal and written communication skills; computer skills including Microsoft Office Suite® products; organization and prioritizing skills. Abilities – Multi-task; focus on details; manage multiple priorities and deadlines; keyboard accurately at 60 wpm; use office and computer equipment and software; establish and maintain effective working relationships with coworkers, students, faculty, outside agencies, and the public. Pass a criminal background check.
4.	Other Requirements For assignments requiring operation of a motor vehicle, possession of a valid Oregon Driver’s License or the ability to obtain one within 30-days of employment, and maintenance of an acceptable driving record are required.
5.	Remote Work Options (see AP 7239 Working Remotely for more details) This position functions as an in-person work arrangement, working on-campus with either a set schedule or flexibility depending on operational needs.
6.	Physical Demands The physical demands listed below represent those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. Manual dexterity and coordination are required for less than half of the daily work period which is spent sitting while operating office equipment such as computers, keyboards, 10-key, telephones, and other standard office equipment. While performing the duties of this position, the employee is frequently required to stand, walk, reach, bend, kneel, stoop, twist, crouch, climb, balance, see, talk, hear, and manipulate objects. The position requires some mobility including the ability to move materials up to 5 pounds daily and 5-25 pounds rarely. This position requires both verbal and written communication abilities.
7.	Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is primarily working indoors in an office environment. The employee is not exposed to hazardous conditions. The noise level in the work environment is usually moderate and lighting is adequate.

This is a Full-time Classified, 40 hour per week (100%) position in the Apprenticeship department. Starting compensation is entry level for Group 5 on the 2024-25 Classified Wage Schedule.

Position is fixed term/grant funded through 6/30/2026, renewed annually, with continuation dependent upon funding. Fixed term/grant funded positions do not accrue seniority.

Position will remain open with screening scheduled to begin 5/6/2025. Applications received after the screening date are not guaranteed review. Documents required for submission include a cover letter and resume. Applications missing any of the listed required documents may be considered incomplete and ineligible for further review.

RCC is committed to a culture of civility, respect, and inclusivity. We are an equal opportunity employer actively seeking to recruit and retain members of historically underrepresented groups and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.

CANDIDATES WITH DISABILITIES REQUIRING ACCOMMODATIONS AND/OR ASSISTANCE DURING THE HIRING PROCESS MAY CONTACT HUMAN RESOURCES AT 541-956-7329. ONLY FINALISTS WILL BE INTERVIEWED. ALL APPLICANTS WILL BE NOTIFIED BY EMAIL AFTER FINAL SELECTION IS MADE. INTERVIEW COSTS ARE AT APPLICANT'S EXPENSE. FINAL CANDIDATE WILL BE REQUIRED TO SHOW PROOF OF ELIGIBILITY TO WORK IN THE UNITED STATES. FOR POSITIONS WITH A DEGREE REQUIRED, ONLY DEGREES RECEIVED FROM AN ACCREDITED INSTITUTION WILL BE ACCEPTED; ACCREDITATION MUST BE RECOGNIZED BY THE OFFICE OF DEGREE AUTHORIZATION, US DEPARTMENT OF EDUCATION, AS REQUIRED BY ORS 348.609.

Public Service Loan Forgiveness

Rogue Community College is considered a qualifying public employer for the purposes of the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness program, full-time employees working at the College may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions regarding your loan eligibility should be directed to your loan servicer or to the US Department of Education.

Rogue Community College does not discriminate in any programs, activities, or employment practices on the basis of race, color, religion, ethnicity, use of native language, national origin, sex, sexual orientation, gender identity, marital status, veteran status, disability, age, pregnancy, or any other status protected under applicable federal, state, or local laws. For further policy information and for a full list of regulatory specific contact persons visit the following webpage: www.roguecc.edu/nondiscrimination.

Salary : $23

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