What are the responsibilities and job description for the Cards Specialist I or II DOE position at Rogue Credit Union?
This Job Description Is a Cards Specialist I
Department: Operations and Payments Services
Reports To: Payment Services Assistant Manager
Classification: Non-Exempt
About Rogue Credit Union
When you join the team at Rogue Credit Union, you become a part of a purpose-driven organization that is focused on partnering with individuals and communities on their journeys to financial well-being. As a team member, you become a part of a growing financial cooperative whose mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. We strive to make an impact in the community by living, giving, and supporting local. Our focus is not our assets, but on providing value for the people and communities we serve.
We believe in building a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work! Our team members are critical to making our communities a better place to work and play. Rogue Credit Union is headquartered in the Rogue Valley which is located in beautiful southern Oregon. We’re surrounded by gorgeous mountains, trees, rivers, lakes, waterfalls, music, festivals, art, and farm-to-table culinary delights. We’re proud to call the Northwest home.
Good candidates for Rogue are friendly, helpful, and enthusiastic individuals. They’re excited to make an impact in the community and are passionate about serving our members. Applicants are ready to join not just a growing financial cooperative, but a team who will value and support them personally and professionally.
Rogue Credit Union is a member-owned, not-for-profit financial cooperative with an asset base of over $3 billion and a loan portfolio of over $1.8 billion. At Rogue, membership is more than an auto loan or a checking account; it’s about offering a higher level of service to over 204,000 members. Under the guidance of the Board of Directors, Rogue is committed to helping its members along the way, making local communities better for everyone. Membership with Rogue is open to anyone who lives, works, worships, or attends school in select Oregon, Idaho, and California counties. Please visit us online to become a part of something bigger.
Role
Support and assists all areas of Rogue Credit Union (Rogue) cards processes and services. Actively anticipates and addresses common member concerns related to debit, credit and ATM card billing discrepancies, card requests, transaction denials, disputed charges, fraudulent activities, and limit enhancements within established regulatory and procedural deadlines, utilizing expertise in card program. Identifies and supports ways to enhance member loyalty, expand member relationships, increase operational efficiencies, and balance risk for the credit union. Works in conjunction with the department to support Rogue's Vision, Mission, and Values.
Essential Functions & Responsibilities
65% Strong understanding of duties related to the cards area including but not limited to; all internal and external member inquiries related to the cards area which includes processing new card orders, returned cards, Co-Op Adjustments, investigating and processing card disputes, performing routine maintenance on existing cards, card issuance, card transaction research, troubleshoot reported card-related issues and fraud reporting. Maintains a general knowledge and understanding of key system operations, rules, regulations, and credit union policies and guidelines surrounding card processing to ensure processing limits, liabilities and timelines are adhered to.
20% Provides exceptional internal member service experiences through various communication channels in a friendly and professional manner using Rogue’s Service Promises to assist, educate, empower, and complete member requests. Provides unsurpassed external member service to resolve and complete member requests promptly and accurately. Reviews payment reports and communicates with management regarding trends and/or areas of concern.
10% Actively cross-trains with teammates and sub-teams to expand knowledge and provide backup support as requested. Identifies opportunities for member and interdepartmental education, procedure refinement and process improvement opportunities. Routinely reviews processes and procedures and proactively completes and/or reports updates.
5% Proactively performs other related duties as needed assigned.
Knowledge And Skills
Experience: One month to two years of similar or related experience or knowledge of credit, debit, ATM products and procedures preferred.
Education: A high school education or GED.
Interpersonal Skills: Work involves much personal contact with others inside and/or outside of the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills: Must be able to operate a 10-key calculator by touch. Must be computer proficient and ready to use PC spreadsheet software. Must have good productivity with the ability to manage the workload and meet deadlines. Must be thorough and have an eye for detail. Ability to work independently and as part of a team. Active listening skills, with deductive reasoning ability. Willingness to adapt to changing business needs and deadlines.
Physical Requirements: Some adjusting or moving objects up to 30 pounds in all directions. Must be able to remain in a stationary position, often standing or sitting for prolonged periods. Repeating motions that may include the wrists, hands and/or fingers while using computer. Communicating with others to exchange information. Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication and make fine discernments in sound. Close and continuous visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal and extensive reading.
Work Environment: Normal workday with occasional overtime. May include early morning, evening or weekend work. May include evening or early morning travel with overnight stays. Travel to all credit union regions may be required. Exposed to potentially hazardous conditions, i.e., robbery.
Disclaimer
Job descriptions are not intended, and should not be construed to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs.
Note: Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer.
Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method, please call (541) 622-7295.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Department: Operations and Payments Services
Reports To: Payment Services Assistant Manager
Classification: Non-Exempt
About Rogue Credit Union
When you join the team at Rogue Credit Union, you become a part of a purpose-driven organization that is focused on partnering with individuals and communities on their journeys to financial well-being. As a team member, you become a part of a growing financial cooperative whose mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. We strive to make an impact in the community by living, giving, and supporting local. Our focus is not our assets, but on providing value for the people and communities we serve.
We believe in building a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work! Our team members are critical to making our communities a better place to work and play. Rogue Credit Union is headquartered in the Rogue Valley which is located in beautiful southern Oregon. We’re surrounded by gorgeous mountains, trees, rivers, lakes, waterfalls, music, festivals, art, and farm-to-table culinary delights. We’re proud to call the Northwest home.
Good candidates for Rogue are friendly, helpful, and enthusiastic individuals. They’re excited to make an impact in the community and are passionate about serving our members. Applicants are ready to join not just a growing financial cooperative, but a team who will value and support them personally and professionally.
Rogue Credit Union is a member-owned, not-for-profit financial cooperative with an asset base of over $3 billion and a loan portfolio of over $1.8 billion. At Rogue, membership is more than an auto loan or a checking account; it’s about offering a higher level of service to over 204,000 members. Under the guidance of the Board of Directors, Rogue is committed to helping its members along the way, making local communities better for everyone. Membership with Rogue is open to anyone who lives, works, worships, or attends school in select Oregon, Idaho, and California counties. Please visit us online to become a part of something bigger.
Role
Support and assists all areas of Rogue Credit Union (Rogue) cards processes and services. Actively anticipates and addresses common member concerns related to debit, credit and ATM card billing discrepancies, card requests, transaction denials, disputed charges, fraudulent activities, and limit enhancements within established regulatory and procedural deadlines, utilizing expertise in card program. Identifies and supports ways to enhance member loyalty, expand member relationships, increase operational efficiencies, and balance risk for the credit union. Works in conjunction with the department to support Rogue's Vision, Mission, and Values.
Essential Functions & Responsibilities
65% Strong understanding of duties related to the cards area including but not limited to; all internal and external member inquiries related to the cards area which includes processing new card orders, returned cards, Co-Op Adjustments, investigating and processing card disputes, performing routine maintenance on existing cards, card issuance, card transaction research, troubleshoot reported card-related issues and fraud reporting. Maintains a general knowledge and understanding of key system operations, rules, regulations, and credit union policies and guidelines surrounding card processing to ensure processing limits, liabilities and timelines are adhered to.
20% Provides exceptional internal member service experiences through various communication channels in a friendly and professional manner using Rogue’s Service Promises to assist, educate, empower, and complete member requests. Provides unsurpassed external member service to resolve and complete member requests promptly and accurately. Reviews payment reports and communicates with management regarding trends and/or areas of concern.
10% Actively cross-trains with teammates and sub-teams to expand knowledge and provide backup support as requested. Identifies opportunities for member and interdepartmental education, procedure refinement and process improvement opportunities. Routinely reviews processes and procedures and proactively completes and/or reports updates.
5% Proactively performs other related duties as needed assigned.
Knowledge And Skills
Experience: One month to two years of similar or related experience or knowledge of credit, debit, ATM products and procedures preferred.
Education: A high school education or GED.
Interpersonal Skills: Work involves much personal contact with others inside and/or outside of the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills: Must be able to operate a 10-key calculator by touch. Must be computer proficient and ready to use PC spreadsheet software. Must have good productivity with the ability to manage the workload and meet deadlines. Must be thorough and have an eye for detail. Ability to work independently and as part of a team. Active listening skills, with deductive reasoning ability. Willingness to adapt to changing business needs and deadlines.
Physical Requirements: Some adjusting or moving objects up to 30 pounds in all directions. Must be able to remain in a stationary position, often standing or sitting for prolonged periods. Repeating motions that may include the wrists, hands and/or fingers while using computer. Communicating with others to exchange information. Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication and make fine discernments in sound. Close and continuous visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal and extensive reading.
Work Environment: Normal workday with occasional overtime. May include early morning, evening or weekend work. May include evening or early morning travel with overnight stays. Travel to all credit union regions may be required. Exposed to potentially hazardous conditions, i.e., robbery.
Disclaimer
Job descriptions are not intended, and should not be construed to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs.
Note: Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer.
Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method, please call (541) 622-7295.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Salary : $21 - $26
