Mountain Mike's Pizza, General Manager

Position Overview

Our General Managers (GMs) are responsible for bringing our mission to life: being a great place to work and eat. The role requires meticulous attention to restaurant operations, ensuring legendary guest service, high-quality food served promptly, and a clean, fun environment. GMs oversee team development, financial controls, and community engagement to grow sales and strengthen local relationships.

Additionally, GMs will have opportunities to support our growing brand by assisting in new restaurant openings through training and collaboration.

Main Responsibilities

Operational Excellence

• Ensure smooth daily restaurant operations, adhering to Mountain Mike’s Pizza policies and procedures.

• Maintain food safety and team member safety standards.

• Adapt to changing guest volumes with urgency while maintaining a positive environment.

• Deliver exceptional financial results in areas such as cost of goods sold (COGS), labor, and controllable expenses.

Team Leadership

• Act with integrity, honesty, and professionalism to promote Rogue Fare LLC’s culture, values, and mission.

• Hire and train team members to build a high-performing team.

• Foster a positive learning environment through specific, respectful coaching and feedback.

• Communicate company priorities and changes effectively to the team.

Guest and Community Engagement

• Provide legendary guest service with a "guests-first" mindset, building personal connections with guests.

• Develop positive relationships with the local community and businesses.

• Represent the restaurant at community activities to build goodwill and foster brand recognition.

Brand Growth

• Assist in training and onboarding staff for new restaurant openings.

Key Competencies and Requirements

Guest Focus

• Deliver exceptional service that exceeds guest expectations.

• Build trust and maintain strong guest relationships.

Leadership and Team Development

• Identify and develop internal talent, providing growth opportunities through challenging tasks and clear development plans.

• Build strong, cohesive teams by hiring, mentoring, and empowering team members.

Problem-Solving and Adaptability

• Stay composed under pressure, maintaining professionalism in tough situations.

• Adapt to change effectively, making sound decisions even with incomplete information.

Business Acumen

• Understand business dynamics, including current trends, market strategies, and competitive positioning.

• Manage processes efficiently to maximize productivity and minimize resource use.

Results-Driven

• Set and exceed goals with determination and persistence.

• Continuously seek improvement, experimenting with new solutions to enhance performance and processes.

Personal Attributes

• Integrity and Trust: Be truthful, reliable, and ethical.

• Humor: Use humor constructively to foster a positive environment.

• Interpersonal Savvy: Build strong relationships internally and externally, demonstrating diplomacy and tact.