What are the responsibilities and job description for the Service Order Management Specialist position at ROHDE & SCHWARZ GmbH & Co. KG?
Your tasks
- Receive, review, and process customer service orders for calibration, repair, and maintenance.
- Verify accuracy of service requests, including part numbers, serial numbers, and service level agreements (SLAs).
- Assign and route service orders to appropriate technicians and departments.
- Provide timely updates to customers regarding the status of their service orders.
- Act as the primary point of contact for customers regarding service order status, estimates, and turnaround times.
- Respond professionally and accurately to customer inquiries by researching and utilizing company tools and resources.
- Troubleshoot order-related issues and follow up with customers to keep them informed.
- Ensure customer satisfaction through timely, accurate, and professional communication.
- Work closely with calibration and repair technicians, customer service teams, logistics, and sales to ensure smooth operations.
- Coordinate with customers, technical staff, and service management to resolve issues related to service jobs effectively.
- Provide feedback to engineering and product teams regarding recurring service issues.
- Assist in training new team members on service order management (SOM) processes and tools.
- Foster a collaborative environment by supporting team initiatives and process improvements.
- Identify issues, analyze information, and implement effective solutions to resolve order-related challenges.
Exciting insights into Rohde & Schwarz
Our colleagues provide insider information about:
- Daily adventures and challenges
- Our passionate team
- The technologies behind the innovative projects and solutions
Your qualifications
- High school diploma or equivalent required. Associate degree in business administration, logistics, or related field preferred.
- Minimum of one year of customer service, logistics, or administrative experience.
- Familiarity with managing basic service orders or related tasks is an advantage.
- Basic proficiency with Microsoft Office Suite (Excel, Word, Outlook).
- Experience with ERP or CRM systems (e.g., SAP, Salesforce) is a plus
Interested?
We are looking forward to receiving your application!The total compensation for this position is $20-$30/hour. Total compensation includes base salary, variable pay (when applicable) plus benefits. The range is determined by the position, geographic location and level. Individual pay within the range is determined by several factors including location, education or training, relevant work history, sales incentive structure and job-related skills.
We promote equal opportunities and welcome applications from people with and without disabilities. We offer an inclusive work environment where all individuals can develop their skills and talents regardless of gender, nationality, ethnic and social background, religion, worldview, age, sexual orientation, identity, and other characteristics.
Rohde & Schwarz is a global technology company with approximately 14,000 employees and three divisions: Test & Measurement, Technology Systems and Networks & Cybersecurity. For 90 years, the company has been developing cutting-edge technology, pushing the boundaries of what is technically possible and enabling customers from various sectors such as business, government and public authorities to maintain their technological sovereignty.
Our offer
Flexible working hour models
Training & continuing education
Privately owned company
Promoting innovation
Long-term & attractive work environment
Show more
City/region
Columbia (Maryland) (USA)
Entry level
Professionals, Young professionals
Employment Type
Ref. Number
11214
Salary : $20 - $30
