Field Service Manager - ATC

Rohde & Schwarz USA’s critical infrastructure business unit is expanding and seeking talent with networking and software system integration experience. This opening is for a Field Service Manager to support our Air Traffic Control (ATC) programs. This position is responsible for ensuring service and support commitments for both government and commercial service level agreements are fulfilled. The position is also expected to drive Continual Improvement initiatives to ensure ever-improving customer experience and employee satisfaction. Strong candidates will have experience with IP-based voice communication systems, be goal oriented, and customer focused. The position can be based in either the DFW or Baltimore/DC areas.

Your tasks

• Develop and lead remote field service technician teams to achieve best in class operating metrics by building a cohesive team environment and working cross functionally to enhance performance
• Coordinate multiple complex system installation project events simultaneously, plus unscheduled and/or scheduled corrective and preventative maintenance activities
• Develop schedule and manage logistics to task technicians and subcontractors, tools & parts to complete service events
• Coordinate and document site survey results ahead of installation
• Manage complex projects involving multiple departments and various technical and business process-related deliverables
• Lead, promote, and facilitate continuous improvement activities while using problem solving and lean tools to drive change
• Ensure that customers see Service and Support as a strong positive feature of Rohde & Schwarz solutions. Manage customer escalations.
• Provide quality information to Rohde & Schwarz development teams for the enhancement of product performance
• Maintain favorable working relationships with employees through open communication, visibility, and involvement to promote a positive working environment that maximizes safety, employee engagement, productivity, and efficiency
  
  

Your Qualifications

• 5 years of management experience. Technical or business Bachelor's degree or equivalent experience
• Experienced with Air Traffic Controller Systems, and/or IP based voice communication systems installation and service
• Technical capability to understand RF and Electrical system fundamentals. Ability to comprehend technical electrical and mechanical documentation and apply knowledge in relevant situations
• Demonstrated experience in managing and coordinating time sensitive technician deployment schedules
• Demonstrated experience managing complex projects. PMP/PMI Certification is a plus
• Proficiency in MS Excel, with the ability to use data manipulation functions to analyze, filter, sort, and present complex datasets effectively through charts and graphs, enabling informed decision-making
• Excellent communication and teamwork skills
• Candidate should be based close to a major US airport
• Ability to travel a minimum of 50%, primarily domestic travel with occasional international travel
• Available to support an on-call schedule and respond to on-demand travel for service actions at short notice
• Ability to respond to service requests and escalations outside of standard business hours and on weekends and holidays
• Proficiency in Microsoft Office tools
• Experience in Lean, Six Sigma, and 5S a plus
• Familiarity with SAP a plus
• In order to be considered, external candidates must be a US person capable of receiving a U.S. Government public trust clearance.
• Ability to obtain DHS security clearance
  
  

Interested?
We are looking forward to receiving your application!

The total compensation for this position is $90K-$130K. Total compensation includes base salary, variable pay (when applicable) plus benefits. The range is determined by the position, geographic location and level. Individual pay within the range is determined by several factors including location, education or training, relevant work history, sales incentive structure and job-related skills.

We promote equal opportunities and welcome applications from people with and without disabilities. We offer an inclusive work environment where all individuals can develop their skills and talents regardless of gender, nationality, ethnic and social background, religion, worldview, age, sexual orientation, identity, and other characteristics.

Rohde & Schwarz is a global technology company with approximately 14,000 employees and three divisions Test & Measurement, Technology Systems and Networks & Cybersecurity. For 90 years, the company has been developing cutting-edge technology, pushing the boundaries of what is technically possible and enabling customers from various sectors such as business, government and public authorities to maintain their technological sovereignty.