What are the responsibilities and job description for the Customer Service Representative position at Rohm Semiconductor?
SUMMARY
ROHM Semiconductor USA, LLC has an immediate opening for a motivated, detailed Customer Service Representative to become part of our Customer Service Sales Support team. We are seeking individuals with entry to junior level experience who enjoy working in a fast-paced environment. The office location is in Otay Mesa (San Diego county). Hybrid work schedule. The qualified Customer Service representative will be responsible for performing routine administrative and sales support duties including process orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction. Interface with internal and external customers effectively and timely for the delivery of pre-and post-sales activities to maintain positive customer relations. Familiarity with standard concepts, practices, and procedures within the industry. Relies on instruction and pre-established guidelines to plan and accomplish goals.
DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential function satisfactorily.
- Perform administrative sales support tasks for outside / field sales, CS members, reps, accounting and other end users
- Data entry of customer orders
- Respond to customers regarding product orders
- Manage order information for customers (cross-references, stock availability, expediting orders, delivery dates, product specs, and pricing); modify orders per customer requests
- Prepare quotes on orders for Outside Sales
- Communicate professionally and effectively with customers, outside sales, and other internal users by phone, email, and / or in person; (may include ROHM Japan counterparts)
- Learn key features and benefits of ROHM products and service offerings to provide the appropriate product / service in a particular market or end user type
- Participate in departmental meetings; learn about current policies, trends and technologies in the industry
- Give feedback on processes and communicate insights based on customer behavior
- Perform other duties as may be assigned
QUALIFICATIONS
Education / Training and Experience :
Background and Knowledge of :
Abilities / Attitudes :
Other Skills Required : Time Management, Critical Analysis, Problem-solving, Computerized Systems, Organizational, Communication, Negotiation, Interpersonal, Attention to Detail, Ability to work in diverse and fast-paced environments or flexible to changing directions, Ability to conduct presentations, Business Acumen
Work Conditions / Physical Requirements : Office environment, driving vehicle, airline flights, lift, stand, sit, bend, reach, pull, repetitive motion
ROHM offers a competitive salary and benefits package. Job Code and salary requirements should be submitted for full consideration. Salary range : $21.00 - $24.00 per hour DOE. Upon request, reasonable accommodation will be provided to applicants and employees with qualifying disabilities. Please contact resumes@rohmsemiconductor.com or 858.625.3600 for assistance with applying. Selected candidates will be required to meet pre-employment screenings.
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No agencies and no phone calls please.
Salary : $21 - $24
