Demo

Assistant Service Manager/Service Writer

Rohrich Automotive Group
Pittsburgh, PA Full Time
POSTED ON 12/28/2024
AVAILABLE BEFORE 2/27/2025

Job Overview
We are seeking a dedicated and detail-oriented Service Writer to join our team. The ideal candidate will serve as the primary point of contact for customers seeking automotive services, ensuring a seamless experience from initial inquiry to service completion. This role requires strong communication skills, mechanical knowledge, and the ability to align customer needs with our service offerings.

Duties

  • Greet customers and assess their vehicle maintenance needs.
  • Document customer concerns and service requests accurately.
  • Collaborate with service technicians to provide detailed estimates for repairs and maintenance.
  • Upsell additional services based on customer needs and vehicle condition.
  • Maintain accurate records of services performed, parts used, and customer interactions.
  • Handle cash transactions and process payments efficiently.
  • Provide exceptional customer service by addressing inquiries and resolving issues promptly.
  • Stay informed about automotive service trends and new products to better assist customers.

Experience

  • Previous experience in service writing or a similar role within the automotive industry is preferred.
  • Strong mechanical knowledge related to vehicle maintenance and repair.
  • Familiarity with cash handling procedures and point-of-sale systems.
  • Excellent communication skills, both verbal and written, with an emphasis on customer interaction.
  • Ability to work collaboratively in a fast-paced environment while managing multiple tasks effectively.

Join our team as a Service Writer where your expertise in automotive service will contribute to delivering outstanding customer satisfaction!

Job Type: Full-time

Pay: $35,000.00 - $60,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance

Shift:

  • Day shift

Work Days:

  • Monday to Friday

Ability to Commute:

  • Pittsburgh, PA 15226 (Required)

Ability to Relocate:

  • Pittsburgh, PA 15226: Relocate before starting work (Required)

Work Location: In person

Salary : $35,000 - $60,000

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