What are the responsibilities and job description for the Multi-Store Automotive Service Director, Experience Req'd position at Rohrman Automotive?
Lafayette, IN
Automotive Dealership Service Director (Multi-Store)
Hiring for Lafayette, IN
Experience is Required
Competitive Salary Performance Bonus
Benefits!
Rohrman Automotive Group is one of the Midwest’s largest and most respected family-owned dealer groups. We pride ourselves on delivering exceptional customer service and developing long-term relationships with our clients and employees. With over 60 years of success in the automotive industry, we’re looking for a top-tier leader to help drive performance across two of our dealership service departments in Lafayette, IN.
We’re hiring a Multi-Store Service Director to oversee the service operations at two dealerships in Lafayette, IN. This high-impact leadership role is ideal for someone with a strong fixed ops background who thrives in a fast-paced, multi-location environment. You’ll lead two service departments, drive process improvements, and ensure exceptional customer satisfaction.
Join a company that’s Driving Relationships and Awesome Experiences. Apply now to become the Multi-Store Service Director at Rohrman Automotive Group!
Responsibilities – Service Director:
- Oversee daily service operations at two dealership locations In Lafayette, IN
- Lead and coach service advisors and technicians
- Monitor KPIs and financial performance (CP sales, gross profit, ELR, CSI, hours per RO)
- Ensure compliance with manufacturer standards and warranty policies
- Implement consistent service processes across both stores
- Recruit, train, and retain top-performing service personnel
- Work cross-functionally with Parts, Sales, and Marketing teams
- Drive customer satisfaction, retention, and fixed ops profitability
- Promote a culture of accountability and continuous improvement
Qualifications – Service Director:
- 5 years of fixed operations or service department management experience
- Prior experience leading multiple locations or high-volume service departments
- Strong leadership, communication, and team-building skills
- Knowledge of DMS platforms (CDK, Tekion, Reynolds & Reynolds, Xtime, etc.)
- Proven track record of improving service performance and CSI
- Valid driver’s license and ability to travel between stores
What We Offer:
- Competitive base salary bonus
- Health, dental, vision, and life insurance
- 401(k) with company match
- Paid time off and holidays
- Vehicle allowance or demo
- Opportunities for growth and advancement
- A positive, team-oriented culture
