What are the responsibilities and job description for the Appointment Coordinator - No cold calling or door knocking! position at ROI Construction?
Job Title: Appointment Coordinator
Pay:
- Average of $38,500-50,000 / year
- Additional Performance Incentives Available
Job Overview:
Join our rapidly growing team at ROI Construction, a 45-year, 5-star rated Exterior Remodeling firm, as a Marketing and Appointment Scheduling Specialist and seize an exciting and financially rewarding opportunity to earn significant income while facilitating homeowners in transforming their homes!
We're seeking motivated individuals who are passionate about marketing, customer service, and contributing to homeowners' satisfaction, all while enjoying a vibrant work environment and breaking away from traditional business routines. With competitive compensation and top-notch comprehensive training!
Requirements:
- Background in marketing or appointment scheduling, preferably in the construction or home remodeling industry.
- Experience in customer service or hospitality industries is advantageous! (especially if lacking direct marketing or scheduling experience)
- Excellent communication and interpersonal skills to establish rapport and trust with clients.
- Results-oriented mindset with a dedication to surpassing marketing goals and delivering outstanding customer service.
- Self-driven and proactive, capable of working independently and managing time efficiently.
- Familiarity with CRM software and proficiency in basic computer skills.
- Valid driver's license and consistent access to reliable transportation.
Responsibilities:
- Brand Representation: Act as a brand ambassador for ROI Construction to inquiring customers, effectively conveying our company's advantages, core values, and exclusive offerings to set up sales staff to secure business and cultivate lasting client relationships.
- Qualification and Data Entry: Sift through inquiries diligently with pointed and planned questions in order to accurately ensure that scheduled appointments meet company standards and requirements. (Job scope details, ownership, etc.)
- Marketing Initiatives: Coordinate and execute marketing strategies to nurture existing leads and referrals, focusing on efficiently scheduling inbound appointments rather than cold outreach. (No cold-calling!)
- Customer Service Excellence: Provide exceptional customer service & communication throughout the client journey, from initial contact to project completion, ensuring satisfaction with the process and final outcomes.
- Revenue Generation: Assist in revenue generation by maximizing our scheduled leadflow, and potentially upselling additional services or products when appropriate.
- Flexible Schedule: Enjoy a balanced work-life schedule with accommodations and flexibility to maintain motivation and morale.
- Skill Development: Engage in ongoing skill development using leadership and internal resources, monitoring performance, and refining marketing techniques for optimal success.
- Market Research: Participate in regular market research of our competition in order to optimize and improve on company processes.
CRM Management: Maintain accurate records and streamline company communication by updating the CRM system with client updates, project details, and results.
Benefits:
- Competitive industry leading compensation package.
- Access to company perks and incentives, including performance-based bonuses and rewards.
- Comprehensive sales and product training provided – no direct experience necessary (preferred but not required).
- Experienced leadership team dedicated to ensuring your success.
- Annual company trips and events.
- Flexible schedule promoting work-life balance.
- Opportunities for professional growth and advancement within the company.
- Supportive team environment with continuous training and development resources.
If you're ready to advance your career and become part of a dynamic, rapidly growing team committed to excellence, we want to hear from you! Please submit your resume outlining your relevant experience and why you're an ideal fit for this role. We eagerly anticipate reviewing your application and welcoming you to the ROI Construction family!
Job Type: Full-time
Pay: $38,500.00 - $50,000.00 per year
Benefits:
- Flexible schedule
- Paid time off
Shift:
- 8 hour shift
Supplemental Pay:
- Bonus opportunities
- Performance bonus
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $38,500 - $50,000
