Hotel Front Office Manager

What's in it for you?

• Competitive compensation package with bonus plan ($40,000-$42,000 per year)
• Hotel discount at locations worldwide
• Paid time off and holiday pay incentives
• Flexible schedule
• Professional development and growth opportunities
• 401(k) available for all associates
• Full benefit options available (medical, dental, and vision insurance)

ROI Hospitality is looking for a passionate, customer service-oriented Front Office Manager for our Baymont Inn & Suites Mandan Bismarck Area.  In this role, you will be responsible for overseeing the front desk operations, ensuring guest satisfaction, and managing the front desk staff.

ROI Hospitality team members are passionate about their work and like to have fun! If you want to be valued and make a difference…apply today!

RESPONSIBILITIES

• The Front Office Manager is responsible for overseeing the guest services department of the hotel, ensuring that a high standard of quality guest service is maintained.
• Manage the front desk department including hiring, training, and scheduling staff.
• Ensure the front desk is run in a professional manner in accordance with management company and hotel policies.
• Assist the front desk staff during busy periods and staff shortages.
• This role involves achieving budgeted revenues and expenses while maximizing profitability related to the guest services department.
• The Front Office Manager will develop both short- and long-term financial and operational plans that align with the overall objectives of the hotel.
• Participation in the preparation of the annual hotel budget is also a key responsibility.
• To enhance guest satisfaction, the Front Office Manager will focus on delivering exceptional products through employee development including reviewing the reservation function to maintain optimal room occupancy and average daily rates and utilizing suggestive selling techniques by associates.
• The role also requires maintaining and correcting procedures for credit control, financial transactions, and the security of financial assets and guest security.
• Additionally, the Front Office Manager will respond to and resolve guest requests, complaints, or questions in a courteous and timely manner, ensuring a positive guest experience.
• The position requires a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• The Front Office Manager will assist in designing and preparing statistical reports and presentations as needed, accurately reporting information, and supporting various accounting department tasks.
• Adherence to all ROI and hotel policies and procedures is mandatory, along with attendance at required meetings.
• Personal effectiveness is crucial in this role, as the Front Office Manager must complete projects and assignments thoroughly and professionally, adjust to high-pressure conditions, and take responsibility for personal growth and development.
• Professional conduct, including appearance and behavior, is always expected, setting a standard for all associates.
• Communication skills are essential, as the Front Office Manager must understand and convey the ROI Mission and Core values, express ideas clearly, actively listen to others, and resolve disagreements respectfully.

QUALIFICATIONS

• Minimum 2 years of front office and/or supervisory experience.  Experience at a full-service hotel a plus.
• Strong administrative and communication skills.
• Demonstrated ability to lead teams effectively and consistently.
• Experience working with budgets, payroll, revenue management, and forecasting.
  
  

Salary : $40,000 - $42,000