What are the responsibilities and job description for the Full Time / Motivated Customer Service Associate | Immediate Start position at Rojas Solutions?
Customer Service Associate
We seek a driven, experienced, customer-oriented professional to join our team as a Customer Service Associate. This role provides a unique opportunity to showcase your exceptional client service skills while developing your leadership abilities. Upon successful completion of training, you will have the potential to oversee and lead a team of customer service associates. If you have a proven track record in client service and a passion for leadership, this position offers an exciting pathway to contribute meaningfully to our organization's success.
Key Responsibilities :
- Serve as our valued clients' primary point of contact, delivering outstanding support and fostering long-term, trust-based relationships.
- Understand clients' unique needs, objectives, and challenges to proactively recommend tailored solutions that exceed expectations.
- Manage, coach, and inspire a team of customer service associates to achieve service excellence and deliver measurable results.
- Conduct performance evaluations, set clear goals, and implement targeted training programs to enhance team members' skills and productivity.
- Work closely with other departments to ensure seamless service delivery and proactively resolve client issues to exceed satisfaction targets.
- Develop, implement, and maintain client service standards, policies, and procedures to ensure consistency and continuous improvement.
What We're Looking For :
