What are the responsibilities and job description for the Customer Experience Ambassador position at Rokky Brands?
Job Title:
The Customer Experience Ambassador will be responsible for delivering exceptional customer service and driving sales growth through effective merchandising and stock management at Rokky Brands.
Main Responsibilities:
- Create an engaging and attractive store environment by maintaining high-quality displays and visual merchandising.
- Process transactions efficiently, handle cash, credit card payments, and returns, and maintain accurate records of sales and stock levels.
- Provide exceptional customer service, responding to queries and concerns, and promoting products effectively.
- Work collaboratively with colleagues to achieve sales targets and drive business growth.
- Upsell and cross-sell products to customers, identifying opportunities to increase sales and revenue.
Requirements:
- High school diploma or equivalent, or relevant work experience in retail.
- Effective communication and interpersonal skills, with a focus on delivering exceptional customer service.
- Basic math skills and accuracy when handling cash and processing transactions.
- Ability to lift and carry up to 50 pounds (23 kg) and stand for extended periods.
About Our Company:
Rokky Brands is a leading retailer dedicated to delivering exceptional customer service and driving sales growth. We are committed to creating a diverse and inclusive workplace culture and attract top talent who share our passion for excellence.
