What are the responsibilities and job description for the Key Account Support Representative position at Rokky Brands?
Essential Duties and Responsibilities :
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include the following, other duties may be assigned :
- Maintain order and communication flow with assigned key accounts and external sales representatives responsible for those accounts.
- Daily monitoring and working of Electronic Data Interchange (EDI) reports.
- Backorder reporting for assigned key accounts for agreed upon timeframe.
- Retrieval of orders via customer vendor net site as needed.
- Coordination for inventory, availability and ordering of customer pre-tickets.
- Entry and coordination with Supply Chain and Traffic Department for DTC (Direct to Customer) orders.
- Answer Business-to-Business and Consumer calls.
- Communicate clearly with customers via the phone and chat concerning orders, returns, shipments and products.
- Maintain working product knowledge of footwear, apparel and accessories.
- Quote customer pricing, availability and delivery.
- Call customers, when necessary, to advice of shipment delays and / or information necessary to process orders.
- Simultaneously assist customers on the phone and via chat.
- Process changes to orders and backorders.
- Initiate orders for correcting errors (shortages, wrong item shipped, etc.)
- Initiate and maintain electronic customer files.
- Handle irate customers in a professional manner.
- Determine warranty eligibility and generate return authorization numbers for customers as needed.
Qualifications :
The requirements listed below are representative of the knowledge, skill, and / or ability required.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
