Customer Service Rep (CSR)

Rol Air Plumbing and Heating in Zimmerman, MN is actively seeking a friendly part-time Customer Service Rep to answer phone calls, effectively communicate with customers, and perform administrative duties in the office. Are you a people person? Do you want the opportunity to work part-time? Are you professional and confident? If so, please read on!

This customer service position earns competitive pay, paid training, and unlimited growth within the company. If this sounds like the right CSR opportunity for you, apply today!

ABOUT ROL AIR PLUMBING AND HEATING

Rol Air Plumbing and Heating is a leading provider for residential plumbing, heating, AC, drain cleaning, and water treatment services. We are a very aggressive and growing company with generations of experience delivering the highest quality service available to over 6,000 customers. We are A rated by the BBB, have received Angie's List's Super Service Award, and are fully dedicated to earning our position as MN's #1 rated service company. Rol Air delivers Service You Can Trust!

We are an all-for-one and one for all company, no one gets left behind. As a family that helps each other grow, we want only the very best and very motivated to be part of our team. Here you have the opportunity to grow at a level and speed that fits your goals. Everyone is a leader and we believe in promoting from within.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REP (CSR)

As our office CSR, you're the first point of contact for our customers. You follow the customer care "call script" and deliver exceptional customer service reflective of company values. Your problem-solving skills help you effectively manage conflict resolution with customers and promptly report any service issues to the appropriate leader. While taking calls you provide options for service appointments and resolve client concerns over scheduling, which instills confidence in clients and converts a high percentage of inbound calls into paying customers. You work with dispatch to schedule service calls, debrief technicians with accurate customer information, and make sure preventative maintenance appointments are scheduled.

You're an administrative guru! You find peace in the chaos as you input complete, accurate, and updated information into the customer database and ensure club memberships are renewed. You also engage in outbound calling to secure the appropriate amount of scheduled calls and club memberships, and maintain required daily call counts to meet daily, weekly, and monthly quotas.
As a team player, you provide assistance to other members of the customer care team to achieve department and company goals and meet performance metrics required by the company. You also participate in all company-sponsored training classes and always maintain a professional image by wearing company-approved apparel. You're invigorated by the fast-paced environment of work and you love what you do each day because it's exciting and unique.

CUSTOMER SERVICE REP (CSR) QUALIFICATIONS

• Exceptional customer service skills
• Weekend availability

Are you courteous and energetic? Do you feel comfortable and confident while communicating over the phone? Are you available for part-time work? Do you enjoy office tasks? If so, we want you on our team!

CUSTOMER SERVICE REP (CSR) WORK SCHEDULE

We're looking to hire for a part-time schedule with set hours. Our regular office hours are Monday Friday between 7am - 8pm at the office and Saturday - Sunday from 8am - 4:30pm at home! If you're willing to work evenings and available on the weekends to work from home (after the training period), this is the position for you!

ARE YOU READY TO JOIN OUR OFFICE TEAM?

If you feel you'll be perfect as our part-time Customer Service Rep, apply now using our initial 3-minute, mobile-friendly application.

Location: 55398