Business Analyst

ABOUT ALBERT USTER IMPORTS

Albert Uster Imports, Inc. (“AUI”) is a privately held gourmet food company headquartered in the Washington, DC area (Gaithersburg, MD) with warehouse locations in Kansas City, Las Vegas, Miami, Los Angeles, San Francisco and Gaithersburg. AUI falls under the Vestar Capital Partners portfolio with affiliate organization, Roland Foods, LLC.

Founded in 1968, the company offers over 1,400 products from around the world. We serve leading hotels, restaurants, casinos, cruise lines, airlines, and manufacturers with innovative, high quality products and solutions to their most demanding culinary challenges. We operate a network of distribution centers across the U.S. and serve select International markets as well. AUI has a national direct selling organization of over 60 sales professionals and a staff of culinary experts (chefs and food scientists) adept at custom product solutions.

ABOUT THE ROLE

We are seeking a highly skilled and experienced Business Analyst with expertise in Microsoft Business Intelligence (BI) and Dynamics 365 Customer Relationship Management (CRM) to join our team. As a Business Analyst, you will play a pivotal role in driving business growth and enhancing operational efficiency by leveraging your knowledge and experience in Microsoft BI and Dynamics 365 CRM. You will collaborate closely with cross-functional teams, stakeholders, and clients to understand business requirements, analyze data, and deliver actionable insights and solutions. Your technical expertise and business acumen will be instrumental in driving strategic decision-making and supporting the successful implementation of BI and CRM initiatives.

This position is expected to report to AUI Fine Foods’ Gaithersburg, MD headquarters. As a response to the pandemic, AUI Find Foods’ office employees have transitioned to a hybrid working schedule, requiring employees to report in-person Monday through Wednesday, with the option to telework on Thursday and Friday each week. Due to the collaborative, cross-functional nature of the organization, employees at the Gaithersburg office are required to work in-person for the abovementioned days, outside of any People & Culture-approved disability accommodation request.

RESPONSIBILITIES

• Collaborate with stakeholders to gather and understand business requirements, objectives, and key performance indicators (KPIs).
• Analyze complex data sets from various sources, including Microsoft BI and Dynamics 365 CRM, to identify trends, patterns, and insights that drive business outcomes.
• Design, develop, and maintain reports, dashboards, and data visualizations using Microsoft BI tools such as Power BI, SSRS, and Excel.
• Perform data modeling, data mapping, and data integration tasks to ensure data accuracy, integrity, and consistency within the BI and CRM systems.
• Provide expertise in configuring, customizing, and extending Dynamics 365 CRM to meet business needs, including workflows, forms, entities, and plugins.
• Collaborate with IT teams and developers to define technical requirements and ensure seamless integration of BI and CRM solutions.
• Conduct user training sessions and create documentation to facilitate user adoption and self-service reporting capabilities.
• Stay up-to-date with industry trends, best practices, and emerging technologies related to Microsoft BI and Dynamics 365 CRM, and make recommendations for process improvements and system enhancements.
• Work closely with project managers to ensure projects are delivered on time, within budget, and meet quality standards.
• Provide ongoing support, troubleshooting, and maintenance of BI and CRM systems, including investigating and resolving user-reported issues.

QUALIFICATIONS AND SKILLS

Required

• Bachelor's degree in Computer Science, Business Administration, or a related field. A master's degree is a plus.
• Minimum of 3 years of experience working as a Business Analyst, with a focus on Microsoft BI and Dynamics 365 CRM.
• Strong expertise in Microsoft BI tools, including Power BI, SSRS, and Excel.
• Proficient in data modeling, ETL processes, and SQL for data extraction, transformation, and loading.
• Extensive experience with Dynamics 365 CRM configuration, customization, and integration.

Preferred

• Certifications in Microsoft BI and Dynamics 365 CRM are highly desirable.
• Solid understanding of business processes and CRM best practices across various industries.
• Excellent analytical skills with the ability to derive actionable insights from complex data sets.
• Strong communication and interpersonal skills to effectively collaborate with cross-functional teams, stakeholders, and clients.
• Proven track record of delivering high-quality BI and CRM solutions within deadlines and budget constraints.

SALARY RANGE

AUI hires exceptional people to perform a wide variety of important functions that contribute to the success of the Company. One of the ways Roland Foods does that is through a competitive compensation package. The base salary for this role will be $85,000 - $90,000

This role is bonus eligible.

Based on your qualifications, previous experience, and transferrable skills, the Company will determine at its sole discretion, the salary offered.

Founded by immigrants, AUI & Roland Foods knows that diversity is the spice of life. We believe in the power of food to open minds, spark adventure, and bring diverse people together. All are welcome at our table! We know the transformative value of food in individual lives and communities. Because of this, we insist on obtaining the highest-quality ingredients and talent!

AUI is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. AUI considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. AUI is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us.

Job Type: Full-time

Pay: $85,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 3 years

Ability to commute/relocate:

• Gaithersburg, MD 20877: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Gaithersburg, MD 20877

Salary : $85,000 - $90,000