What are the responsibilities and job description for the Sales Consultant position at Roland J. Down - Service Experts?
Residential Sales Consultant
The Residential Sales Consultant is an outside sales position responsible for developing and closing residential sales and services opportunities through customer education and presentations, using traditional lead-generation techniques as well as internal, lead pipelines.
Key Responsibilities:
- Present comfort options of residential HVAC and water heater products and services to new and established customers.
- Bolster the customer experience through a consultative sales approach focused on customer retention and satisfaction.
- Create relationships with prospective customers and referrals, initiating calls to generate sales.
- Work collaboratively with technical team members onsite to promote and ensure a 100% customer satisfaction experience.
- Remain up to date on the latest industry trends, service methods, systems, and technology available within the market and the business.
Desired Skills and Qualifications:
- A high school degree or GED; a bachelor's degree or related professional sales certifications preferred.
- Prior sales experience, preferably with direct selling to consumers.
- Strong selling and business-development skills.
- A demonstrated ability to effectively communicate concepts to various audiences.
- Demonstrated commitment to delivering high-quality, customer-focused service.
- Excellent interpersonal skills, with a demonstrated ability to understand customer concerns and translate them into business solutions offered by the company.
- A valid driver's license with an acceptable driving record.
- Ability to consistently demonstrate a positive attendance record.
- Available to work flexible hours and on-call shifts as needed.
- Ability to meet physical demands: climb ladders and/or attic stairs, maneuver in attics, basements, and crawl spaces to access HVAC units, assess customer requirements, and take measurements.
Service Experts Company Perks and Benefits:
- Top Pay for Top Performers, including incentive and bonus opportunities: average annual earnings $90,000-$120,000, top performers earn more.
- Generous PTO provided: 19 paid days off in the first year, 24 paid days off after two years.
- Ample advancement and career-growth opportunities across the U.S.
- Hold onto more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs.
- Company-provided smartphone, tablet, uniform plan, and tool replacement program.
- Internal Training Academy to improve skills.
- Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions.
- Company-paid employee Life Insurance with options for yourself and your family.
- Short-term and Long-term disability insurance options protecting you and your family if unable to work.
- Supplemental benefit programs: legal advice, pet insurance, and health advocacy programs.
Salary : $90,000 - $120,000