Full Time Director of Facility Services

Roland Park Place (RPP) is the only full-service, accredited nonprofit continuing care retirement community in Charm City and a leader in aging services for older adults and their families. RPP offers premier access to Baltimore City life coupled with the comfort and convenience of suburban living — all in a beautiful, landscaped, park-like setting with breathtaking city skyline views. Come see why Roland Park Place is the #1 CCRC in Maryland, #6 in the nation and certified as a Great Place to Work! 

We are not a nursing home or typical retirement community. At our luxury, resort-like community, we are driven to provide our residents with the best hospitality the Baltimore Area has to offer, so our residents don’t have to leave home for an incredible restaurant experience. Come join us in pushing the envelope!

The successful candidate will find great satisfaction in making people happy through hospitality, relationship building, and in helping others develop their potential through strong, effective leadership. 

Roland Park Place, Baltimore’s premier upscale senior living community, is seeking an experienced Director of Facility Services with a minimum of 5 years of experience in Management required; experience in Continuing Care Retirement Community (CCRC) and/or long-term health care facilities is preferred. 

What you will be doing:

• Ensures safety precautions are followed, emergency preparedness plans are understood, and compliance with Roland Park Place policies/procedures regarding employee accidents/incidents is maintained.
• Assists in interviewing, hiring, training, and onboarding Facility Services Staff.    
• Helps to ensure community and department goals in the areas of satisfaction and engagement are met by utilizing established culture, systems, processes, and control measures.       
• Assist in developing and managing the facility services and capital planning budget. Monitors expenditures and ensures cost-effective use of resources. Helps prepare reports on budget status and forecast future needs. 
• Aids in identifying real/potential problems affecting service delivery and collaborates with the Director to implement solutions with follow-through and communication.
• Contributes to the development and oversight of housekeeping, laundry, building operations, apartment turnovers, and capital project plans to ensure all meet quality standards.      
• Participates in the selection and oversight of external contractors for building operations, including waste management, refurbishing interior, plumbing, exterminators, landscape maintenance, and special repairs. 
• Ensure compliance with all local, state, and federal safety regulations and building codes.
• Conduct regular safety inspections and audits of the facility. Develop and implement safety training programs for facility services associates.  
• Assists in maintaining all building systems to the highest standards with proactive preventive maintenance, testing, and repair schedules, ensuring community infrastructure is functional, comfortable, compliant, energy-efficient, and attractive. 
• Maintains open communication and cooperates with all other departments to coordinate the Facility Services Department’s role in providing a favorable physical, social, and emotional environment for all residents and associates.  
• Respond to community emergencies as required.  
• Respond to facility service requests and concerns from residents, staff, and visitors promptly and professionally. Ensure high levels of customer satisfaction by maintaining a well-functioning and aesthetically pleasing facility.    
• Plans and executes facility improvement projects, including apartment renovations and upgrades. Coordinate with contractors and vendors to ensure timely completion of projects within budget. 

What we are looking for:
  Excellent problem-solving/judgment skills, and a high level of attention to detail and accuracy. 

• At least Five (5) years of management experience and a working knowledge of building and fire codes/regulations; security and facility operations; telephone services; housekeeping and laundry management; grounds and landscaping management.
• Must be able to read and interpret building drawings, specifications, and other construction documents.
• Strong organizational skills, and the ability to work under pressure.
• Strong interpersonal (verbal and written) communication skills. 
• Ability to work hours necessary to meet the demands of the job.
• Ability to handle and prioritize multiple tasks and meet all deadlines.
• Be flexible and adaptable to change.
• Continuing Care Retirement Community and/or long-term health care facilities experience preferred.
• Strong training capabilities.
• Must be able to carry a cell phone to be “on call” for 24 hours and to respond promptly.

What we offer:

Our full-time associates are offered competitive wages and a best-in-class benefits package which includes: 

• medical/dental/vision insurance, 
• company-paid life insurance/short-term disability/long-term disability, 
• legal plan, 
• identity theft protection, 
• pet insurance, 
• group critical illness insurance, 
• hospital indemnity insurance 
• paid sick/vacation/holidays,  
• 403(b) retirement with 4% company match, 
• free meals, 
• free area attraction tickets, 
• tuition reimbursement, 
• employee hardship fund, 
• employee assistance program, 
• free on-site parking, 
• discounted MTA passes, 
• free education/training classes,
• Now offering PayActiv (daily pay option)

We have a culture of development and offer further career opportunities and advancement for our associates.

 Come join us at Roland Park Place and see why we continue to be the #1 CCRC in Maryland, #6 in the Nation, and Certified as a Great Place to Work.