What are the responsibilities and job description for the Estimator and Customer Sales Representative position at Rolite Mfg., Inc.?
Job Description Job Description We are seeking a Customer Service Sales Representative to join our team! You will be responsible for helping customers by providing product and service information while assisting the Plant Manager and Owners resolving technical issues.Responsibilities : Create quotes for incoming inquiries on both new and current product.Provide information about the products and services.Document and update customer records based on interactions.Develop and maintain a knowledge base of the evolving products and services.Act as a Purchasing Agent for Maintenance and Production teams.Handle customer inquiries and complaints.Utilize SYSPRO to input new customer orders.Some travel may be required to visit customers on a rotational basis.Other duties as required. Qualifications : Previous experience in customer service, sales, or other related fields.Previous experience in manufacturing, metal stamping and roll forming a plus.Previous experience utilizing MRP and ERP systems, SYSPRO a plus.Ability to build rapport with clients.Ability to prioritize and multitask.Positive and professional demeanor.Excellent written and verbal communication skills.Company Description Located in Lancaster, NY, Rolite has nearly a century of experience in manufacturing high-quality, custom metal parts via stamping, roll forming, brazing, in-line induction welding, as well as a multitude of value add production techniques. Rolite services many industries including : Automotive, Mining, Power Generation, Electrical Building Components, Firearms, and Aerospace. The current ownership purchased Rolite in 2007 after 50 years of combined service to the company. Since that time, Rolite has increased its employee base by 400% and has have expanded our building and facilities twice. While we continue to grow, ownership is still hands on on a daily basis while fostering a culture emblematic of employee first. With competitive salary, excellent benefits, room for growth, and a 4 day work week (Monday - Thursday or Tuesday to Friday) - Paid Holidays and Vacation - Full Medical Benefits - Retirement Plan. We offer positions that allow you to work with a team or individually. We also have three active NYS apprentice programs allowing us to offer multiple paths for growth within the company. Company Description Located in Lancaster, NY, Rolite has nearly a century of experience in manufacturing high-quality, custom metal parts via stamping, roll forming, brazing, in-line induction welding, as well as a multitude of value add production techniques. Rolite services many industries including : Automotive, Mining, Power Generation, Electrical Building Components, Firearms, and Aerospace. The current ownership purchased Rolite in 2007 after 50 years of combined service to the company. Since that time, Rolite has increased its employee base by 400% and has have expanded our building and facilities twice. While we continue to grow, ownership is still hands on on a daily basis while fostering a culture emblematic of employee first. With competitive salary, excellent benefits, room for growth, and a 4 day work week (Monday - Thursday or Tuesday to Friday) - Paid Holidays and Vacation - Full Medical Benefits - Retirement Plan. We offer positions that allow you to work with a team or individually. We also have three active NYS apprentice programs allowing us to offer multiple paths for growth within the company.