What are the responsibilities and job description for the Customer Service Rep position at Roll Off Solutions LLC?
Job Description
Job Description
Job Title : Customer Service Rep
Job Type : Full-Time
Location : Penrose, Colorado
Application Deadline : Position will remain open until filled
Pay : $16.00 - $20.00 Hourly
About Us :
We are dedicated to providing exceptional waste management services to our community. We believe in safety, reliability, and environmental responsibility. Our team is committed to ensuring waste is collected, handled, and disposed of in a sustainable and efficient manner.
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills make an impact? If so, we want YOU to join our team as a Customer Service Representative at Apex Waste Solutions, a trusted leader in waste management services.
Job Summary :
As a Customer Service Representative, you will be the first point of contact for our customers. You’ll handle inquiries, resolve service issues, and provide expert guidance with a friendly and professional attitude. Your role is crucial in ensuring smooth operations and delivering top-tier service to residents, businesses, and municipalities.
Key Responsibilities :
- Answer customer inquiries via phone, email, and in person promptly and professionally.
- Assist with new service setups, account inquiries, billing questions, and service changes.
- Process billing inquiries and payments.
- Ensure all customer service activities comply with company policies, industry regulations, and safety standards.
- Handle customer complaints and work to find effective solutions.
- Coordinate with dispatch and operations teams to resolve service issues efficiently.
- Maintain accurate customer records and update information in our system.
- Provide a positive and helpful customer experience at all times
- Identify trends and common issues to suggest improvements to services and processes.
- Other job-related duties as assigned
Qualifications :
Education :
Experience :
Working Conditions :
Compensation & Benefits :
As an EEO / Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
Salary : $16 - $20
