Cocktail Server

Description

Summary

As a Cocktail Waitress in a dynamic casino environment, you will be responsible for providing exceptional service to guests while ensuring a high level of guest satisfaction. Your primary duties will include taking drink orders, serving cocktails and beverages, and maintaining a friendly and engaging demeanor. You will navigate the gaming floor and various entertainment areas while communicating with guests and delivering prompt service.

Essential Duties and Responsibilities include the following: 

• Sell alcoholic beverages and food to guests following established guidelines.
• Serve and refill complimentary beverages to guests. 
• Deliver food items to guests on the casino floor.
• Remove dirty dishes and glassware from the casino floor as well as both occupied and unoccupied bar tables.
• Maintain a clean and stocked work area.
• Prepare fruit and vegetables for cocktail garnishes.
• Cleans and neatly stocks beverage stations with respective inventory.
• Transport and change soda bibs throughout the casino.
• Safely operate a dishwashing machine.
• Operates, balances, and reconciles cash & credit card transactions, and follow proper procedures for closing and balancing till
• Able to maintain a positive and professional team atmosphere with fellow staff
• Relay any complaints, problems or positive remarks to Food and Beverage Shift Manager or Shift Supervisor
• Other duties as assigned.

Requirements

• Minimum 21 years of age
• Completion of Orientation and safety training
• Additional trainings as assigned
• Black nonslip shoes

Supervisory Responsibilities

This job does not have supervisory responsibilities.

Qualifications

To perform this job successfully an individual must be at least 21 years of age and be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Demonstrate excellent interpersonal, problem solving, and customer service skills.  Must show the ability to work under team management approach.  Must be willing to work any shift and weekends. Bilingual English/Spanish strongly preferred.

Education and/or Experience

High School Diploma or General Education Degree (GED) preferred. Must have basic computer aptitude and excellent customer service skills. Must complete and pass testing for California Responsible Beverage Service certification within 60 days of hire.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations

Gaming license issued by the Paskenta Gaming Commission. RBS certification as trained at Rolling Hills Casino. Must obtain Title 31 certification as trained by Rolling Hills Casino. State issued Driver’s license.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand for extended periods, typically up to eight hours; use hands to finger, handle, or feel; reach with hands and arms; and taste or smell.  The employee frequently is required to talk or hear.  The employee is occasionally required to walk.  The employee must frequently lift and/or move up to 55 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, high precarious places. The noise level in the work environment is usually loud. The employee is regularly exposed to tobacco smoke.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties, responsibilities, requirements, and expectations that pertain to this job are subject to change as needed.

Qualifications

Salary : $13