What are the responsibilities and job description for the Part-Time Womens' Locker Room Attendant position at Rolling Hills Country Club?
JOB DESCRIPTION
POSITION: LOCKER ROOM ATTENDANT (used for Men’s or Women’s Locker Room)
CATEGORY: NON-EXEMPT
SUMMARY :
Reporting to the Director, F&B, t he Locker Room Attendant will p rovide personal care to Members and/or their guests in the locker room, dressing room, or coatroom. The Locker Room Attendant is to ensure the highest level of Member satisfaction by seeing that they have the items they need while utilizing these rooms in order to create a pleasant Clubhouse experience.
PRIMARY FUNCTIONS & RESPONSIBILITIES:
- P rovide personal care to Members and their guests in the locker rooms, dressing rooms, or coatrooms.
- Establish and maintain successful relationships with the Members; greet members and their guests by last name when they are utilizing the facilities.
- Answer Member inquiries, provide information about the facilities, and refer member/guest incidents, accidents, or complaints to the management team.
- Manage the restocking of supplies such as tissue, toilet paper, towels, soap, shampoo, razors, aftershave lotion, etc.; m aintain inventory of supplies.
- Oversee the cleanliness of the Locker Room floors, mirrors, outside table and chairs, etc.
- Issue lockers, keys, towels, assign dressing rooms and/or clothing containers to Members and their guests as needed.
- Provide excellent customer service and help monitor member feedback.
- Set up and replenish the complimentary beverage and/or snack stations as needed.
- Coordinate with the F&B team when members/guests request bar or food service while using the locker room services.
- Display and update Sweeps & Ringer folder and Flight sheets; update all Tournament and Mixer sign up sheets; set up tables for Bridge, Maj Jong, or Gin Rummy. (Women’s Locker Room only)
- Ensure that the shoe cleaning/shining services are carried out in a timely, attentive, and professional manner. (Men’s Locker Room only)
- Maintain constant surveillance of patrons in the facility; act immediately and appropriately to secure the safety of patrons in the event of an emergency.
- Follow emergency protocols as required until the arrival of Emergency Medical Services.
- Other duties as assigned.
SKILLS & ABILITIES:
- Ability to interact with members and staff on all levels in a professional, positive, and friendly manner.
- Ability to work as a team player and maintain a professional appearance at all times.
- Ability to comprehend and carry out instructions.
- Ability to work all shifts – days, nights, weekends, and holidays as needed.
- Ability to communicate in English; Bilingual a plus.
EXPERIENCE:
- 1 years’ experience in a similar role, in the private club/hospitality industry preferred
EDUCATION/CERTIFICATIONS:
- High school diploma/GED preferred
PHYSICAL REQUIREMENTS:
- Ability to bend, stoop, lift and/or carry items up to 25 lbs., up to 50 lbs. with assistance
- Ability to sit/stand for prolonged periods of time
- Ability to move about freely in a multi-floor building
- Ability to work indoors or outdoors, in many weather conditions
