Custodial Operations Manager

Rolling Hills Industries is now employee-owned and has been serving Western PA for over 35 years! Rolling Hills offers cleaning services for banks and office buildings, warehouses, medical and surgical facilities, and automobile showrooms. The team at Rolling Hills considers customer service our #1 priority.

The Custodial Operations Manager oversees the daily management of custodial staff, often working between the hours of 3pm to 10pm at night. This role involves scheduling, training, quality control, and fostering positive relationships with custodial teams while supporting strategic initiatives to enhance company growth, customer satisfaction, and profitability.

Key Responsibilities:

Operational Oversight

• Oversee the day-to-day management of custodians and cleaners, ensuring quality and efficiency standards are met.
• Plan and manage shift coverage for absentees, vacancies, and scheduled time off.

Quality Control and Training

• Conduct and oversee quality control inspections to meet company standards.
• Schedule, train, and retrain custodial staff (EOs) guided by company core values.
• Foster a culture of accountability, continuous improvement, and growth among staff.

Employee Management

• Address staffing issues, including complaints or disputes, with professionalism.
• Build strong relationships with custodians and cleaners to promote retention and stability.
• Maintain a pool of per diem/back-up staff to cover shifts as needed.

Strategic & Financial Oversight

• Assist the General Manager in managing labor costs and identifying cost-saving opportunities while maintaining service quality.
• Collaborate on strategies to improve growth, customer satisfaction, and profitability.

Policy Compliance

• Ensure compliance with safety regulations, chemical/equipment usage, and workplace policies.
• Maintain adherence to safety protocols and customer satisfaction standards.

Process Improvement

• Identify opportunities to improve labor management and operational processes.
• Support the adoption of new technologies and tools to enhance service delivery.

Reporting and Communication:

• Provide regular updates to the General Manager on staff performance, quality control, and operational needs.
• Collaborate with management on setting and aligning company goals.
• Participate in meetings to address challenges and align priorities.

Key Skills and Competencies:

• Experience in commercial cleaning and facility management
• Strong management and decision-making capabilities.
• Proficiency in labor management and scheduling.
• Excellent interpersonal and communication skills.
• Ability to conduct effective quality control inspections and implement corrective actions.
• Commitment to fostering a positive culture of accountability and continuous improvement.

This position requires a proactive leader with a focus on quality, efficiency, and team development to ensure the success of daily operations and the achievement of strategic goals.

Rolling Hills Industries is now employee-owned and has been serving Western PA for over 35 years! Rolling Hills offers cleaning services for banks and office buildings, warehouses, medical and surgical facilities, and automobile showrooms. The team at Rolling Hills considers customer service our #1 priority.

Pay: $50000 / year

Pay:

• Bonus pay
• Other

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance

Job Type: fulltime

Schedule:

• Monday to Friday
• 8 hour shift
• Other

Education: No education required

Work location: On-site