What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Rolling Rubber Tire Pros?
Job Overview
We are seeking a knowledgeable and customer-focused Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers seeking automotive services and repairs. Your expertise in automotive service, combined with excellent communication skills, will ensure that customers receive the highest level of service and satisfaction. You will work closely with technicians to facilitate repairs and maintenance while providing accurate information to customers about their vehicle needs.
Responsibilities
- Greet customers promptly and professionally, assessing their automotive service needs.
- Provide detailed explanations of service recommendations and repair options.
- Utilize your mechanical knowledge to assist customers in understanding vehicle issues.
- Create and manage repair orders, ensuring all necessary information is accurately documented.
- Coordinate with technicians to ensure timely completion of services and repairs.
- Maintain a clean and organized service area, promoting a positive customer experience.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
- Stay informed about industry trends, new technologies, and best practices in automotive service.
Experience
- Proven experience in automotive service or a related field is preferred.
- Strong mechanical knowledge with familiarity in areas such as automotive diagnostics, diesel engine repair, and auto estimating.
- Experience with auto service management systems is a plus.
- Excellent interpersonal skills with the ability to communicate effectively with customers and team members.
- A passion for the automotive industry and commitment to providing exceptional customer service.
Join our team as an Automotive Service Advisor where your skills will contribute to our mission of delivering outstanding vehicle care while fostering lasting relationships with our valued customers.
Job Type: Full-time
Pay: $50,000.00 - $80,000.00 per year
Shift:
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $50,000 - $80,000