What are the responsibilities and job description for the Client Success Manager position at Rollout Marketing?
About Rollout Marketing
At Rollout Marketing, we do more than just generate high-quality leads; we focus on helping our clients achieve sustainable, long-term business growth. While lead generation is a key part of our work, we aim to be strategic partners, guiding clients through the entire growth process—from marketing and sales to operations and production. Our ultimate goal is to support businesses in scaling successfully and authentically.
With the combined expertise from our own experience running Ellison Painting, we bring a unique, hands-on approach to our marketing strategies. We understand the challenges that come with scaling a business, and we're committed to providing the insights and support our clients need to thrive in today's competitive landscape.
Culturally, we're a tight-knit team with a competitive spirit. We’re looking for people with a growth mindset who are eager to contribute and grow alongside us.
About This Role
The Client Success Manager will play a key role in managing client relationships and ensuring the success of marketing campaigns and getting the most out of their partnerships with us. This position will involve overseeing client communications, tracking campaign performance, and working closely with internal teams to optimize outcomes. The Client Success Manager will be the main point of contact for clients and will be responsible for ensuring their goals are met through strategic marketing solutions.
This role reports directly to the Implementer.
Key Responsibilities
- Client Relationship Management:
- Develop and maintain strong relationships with clients, understanding their business needs and goals.
- Serve as the primary point of contact for clients, addressing inquiries and providing timely solutions.
- Lead regular meetings with clients to review campaign performance, discuss strategy adjustments, and present insights.
- Create and present tailored marketing proposals and campaign strategies.
- Collaborate with internal teams (strategy, client relations, technology) to ensure smooth campaign execution and client satisfaction.
- Track and report on campaign performance, providing clients with clear metrics and actionable recommendations.
- Respond to client inquiries and concerns in a professional and timely manner.
Qualifications
- Bachelor’s degree in Marketing, Communications, Business, or a related field.
- 1-3 years of experience in digital marketing, sales, or client services.
- Strong communication, negotiation, and interpersonal skills.
- Proficiency in CRM software and digital marketing tools.
- Ability to manage multiple clients and projects simultaneously.
- A proactive, self-starter attitude with the ability to work independently.
Compensation Structure
- Employee: full-time
- Base salary: $40k/year
- Commission: 3% of revenue from managed clients
Vacation & Personal Time Off
We don’t have a formal vacation policy. As a small business, we believe in flexibility and trust. If you meet the responsibilities of your role and communicate your time off in advance, you’ll have the flexibility to take time when needed.
Benefits
Health insurance benefits are available to full-time employees after a 90-day probationary period.
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Bonus opportunities
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Rochester Hills, MI 48307 (Preferred)
Ability to Relocate:
- Rochester Hills, MI 48307: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Rochester Hills, MI 48307
Salary : $40,000